Marques Johnson
Page,AZ
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
19
19
years of professional experience
Work History
Camp Sarika Host
Camp Sarika Host, Amangiri
09.2025 - 03.2026
- As a Camp Sarika Host, you’re the main point of contact for guests, ensuring smooth dining, activities, and in-room experiences. You coordinate across Front Office, Housekeeping, Dining, and Transportation to deliver Aman’s signature, personalized service.
Experience Manager
Amangiri
01.2025 - 09.2025
- The Experience Team Manager leads the Experience Team, overseeing guest activities, special events, and vendor relationships. This role requires a highly organized, guest-focused leader who inspires the team to deliver exceptional service while meeting operational and financial goals.
Assistant Front Office Manager
Amangiri
06.2024 - 01.2025
- The Assistant Front Office Manager supports the Front Office Manager in overseeing daily front desk operations to ensure high service standards, guest satisfaction, and financial goals. They supervise staff, resolve guest issues, manage room assignments, and lead in the manager’s absence.
Experience Advisor Supervisor
Amangiri
04.2023 - 06.2024
- The Experience Advisor Supervisor provides leadership and oversees all daily tasks are met for the department, while assisting the Experience Manager.
Experience Advisor
Amangiri
01.2021 - 04.2023
- The Experience Advisor performs concierge related duties at the professional level and will support guests in every manner both on the phone, via email and in person.
Guest Assistant
Amangiri
06.2020 - 12.2020
- The Guest Assistant is responsible for flawless execution of the entire life cycle of the guest experience ranging from pre-arrival itinerary building, to welcoming guests on property, through fond farewell.
Front Office Manager
Hyatt Place Page Lake Powell
05.2019 - 04.2020
- Interview, hire, train, resolve problems, open communication & recommend discipline when appropriate. Respond to guest requests, accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise daily operations.
Gallery Host Supervisor
Hyatt Place Page Lake Powell
03.2018 - 05.2019
- Positive leadership, welcome guests and perform all functions of the front desk including scheduling, accounts receivable/accounts payable, cash handling, barista, and prepare and serve alcoholic beverages and food.
Front Desk Agent
Courtyard by Marriott Page-Lake Powell
05.2012 - 02.2018
- Greet guests upon entering the hotel. All front office operations from checking the guests in and out to concierge services.
Retail Operations Manager
Glen Canyon Natural History Association
05.2007 - 05.2016
- Responsible for all aspects of the retail business. Lead and develop store teams by creating a positive culture and sales through interpretation. Setting realistic and achievable goals in alignment with association values and mission statement. Budgeted sales and payroll managed profit and loss. Managed inventory levels and all marketing and merchandising standards.
Education
Associates of Arts - Hotel and Restaurant Management
Coconino Community College
Flagstaff, AZBachelor of Science - Hotel and Restaurant Management
Northern Arizona University
Flagstaff, AZ09-2027
Skills
- Property Management Systems
- Fosse
- Marsha
- Opera
- Spa Soft
- X-Store
- HotSOS
- Voxer
- Resort Suites
Timeline
Camp Sarika Host
Camp Sarika Host, Amangiri
09.2025 - 03.2026
Experience Manager
Amangiri
01.2025 - 09.2025
Assistant Front Office Manager
Amangiri
06.2024 - 01.2025
Experience Advisor Supervisor
Amangiri
04.2023 - 06.2024
Experience Advisor
Amangiri
01.2021 - 04.2023
Guest Assistant
Amangiri
06.2020 - 12.2020
Front Office Manager
Hyatt Place Page Lake Powell
05.2019 - 04.2020
Gallery Host Supervisor
Hyatt Place Page Lake Powell
03.2018 - 05.2019
Front Desk Agent
Courtyard by Marriott Page-Lake Powell
05.2012 - 02.2018
Retail Operations Manager
Glen Canyon Natural History Association
05.2007 - 05.2016
Bachelor of Science - Hotel and Restaurant Management
Northern Arizona University
Associates of Arts - Hotel and Restaurant Management
Coconino Community College
CORE COMPETENCIES
- Communication skills
- Teamwork/team player
- Professionalism
- Work ethic
- Time management
- Positive attitude
- Flexibility
- Dependable
- Goal-oriented