Marques Sawyer
Glendale,AZ
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Account Manager
Chemical Strategies
Phoenix, AZ
02.2022 - Current
- accountable for accurate and prompt processing of customer orders. The process will cover all aspects of order management & fulfillment, including entering the order, working with internal teams (Sales, Inventory, Logistics, Operations), communicating with customers and troubleshooting problems.
- quickly adapt and prioritize customer expectations and needs as appropriate. Service delivery must be personal, genuine and insightful.
- Manages customer and /or supplier complaints concerning pricing, billing or services rendered, referring complaints of service failures to designated departments for investigation.
- Creates bill of ladings, arranges and determines shipping, instructs warehouse on documentation, labeling and delivery of products, generates and collects COC, COA paperwork, and quality documents if required.
- Solicits sale of new or additional products and services.
Luxury Sales Rep/Instructor
NORTHWEST ARMORY
Scottsdale, USA
08.2019 - Current
- Company Overview: A 6 million dollar/yr
- Prestige gun store located in Scottsdale, AZ
- I worked as a luxury sales consultant at a 6 million dollar/yr
- Prestige gun store located in Scottsdale, AZ that operated on a small staff
- We strongly focused on units per transaction to drive sales, various metrics had to be achieved to help produce revenue
- My responsibility was to educate and teach customers the safe and proper ways to handle a firearm
- I would handle and document personal information and conduct background checks through NICS
- Also, balance registers, make deposits, and handle incoming/outgoing shipment and inventory
- A 6 million dollar/yr
- Prestige gun store located in Scottsdale, AZ
Front/BACK-OFFICE Coordinator
Cardiovascular Consultant
05.2020 - 02.2022
- Professional and friendly medical lead coordinator
- Assist with opening/closing the office, delivering excellent care to patients
- Assisting in the front making outbound calls, navigate electronic medical records
- Also, in the back office provide staff with admin support/supplies to help accomplish daily tasks
- Assist Providers as needed and schedule appointments for testing (EKG’s, Echocardiogram, TAVR, TEE, etc)
Front Office
summit medical group
06.2016 - 05.2020
- Assist at the front desk, greet and check in patients
- Answer the phones to schedule appointments, obtain patient’s information such as name, address, insurance and medical history
- Also retrieve and process cash and credit card payments
- Perform administrative and clerical duties, such as filing paperwork
Airfield operations specialist Rank:E3
us navy
07.2012 - 07.2016
- Ensured the safe takeoff and landing of commercial and military aircraft
- Coordinated between air traffic control and maintenance personnel; dispatched using airfield landing and navigational aids; implemented airfield safety procedures; monitored and maintained flight records
- (2 deployments)
Education
Degree - Fire Science
Glendale Community College
GlendaleSkills
- Performance tracking
- Client relationship building
- CRM proficiency
- Sales negotiations
- Business strategies
- Revenue generation
- Sales tactics
- Processing payments
- Attention to detail
Certification
- Emergency Medical Technician
- Firefighter Operations
- Hazmat Operations
Timeline
Customer Account Manager
Chemical Strategies
02.2022 - Current
Front/BACK-OFFICE Coordinator
Cardiovascular Consultant
05.2020 - 02.2022
Luxury Sales Rep/Instructor
NORTHWEST ARMORY
08.2019 - Current
Front Office
summit medical group
06.2016 - 05.2020
Airfield operations specialist Rank:E3
us navy
07.2012 - 07.2016
Degree - Fire Science
Glendale Community College