Debra Simmons

• Coordinated order processing to ensure timely fulfillment and accuracy in delivery.
• Resolved client issues promptly, ensuring high levels of customer retention and satisfaction.
• Maintained detailed account records to track customer interactions and service history.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Facilitated effective communication between clients and internal teams to streamline service delivery.
• Conducted comprehensive account reviews to identify opportunities for client growth and service improvement.

I was a home care provider for my elder Mother.