Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Hi, I’m

Marquesha Lockett

Northport,AL

Summary

Dynamic customer service professional with a proven track record at DCH Regional Medical Center, excelling in problem resolution and communication. Recognized for maintaining a positive attitude and achieving high customer satisfaction. Skilled in time management and attentive to detail, fostering loyalty through exceptional service and effective team collaboration.

Overview

2026
years of professional experience

Work History

DCH Regional Medical Center

Dietary Services

Job overview

  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Balanced orders on trays weighing over Number lbs and delivered them to cars.
  • Memorized orders and maintained Number% accuracy in high-traffic times.
  • Maintained updated knowledge of menu offerings and daily specials, effectively answering customer inquiries on ingredients or preparation methods.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
  • Promoted a safe work environment by adhering to proper food safety guidelines during all aspects of order fulfillment process.
  • Built customer loyalty with friendly, attentive service and a genuine interest in satisfying their dining needs.
  • Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.

Walgreens

Customer Service Representative
06.2023 - 07.2025

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sonic

Car Hopper
12.2020 - 07.2022

Job overview

  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Education

Shelton State
Tuscaloosa, AL

Certificate from Cosmetology

University Overview

Tuscaloosa County High School
Northport, AL

High School Diploma
05.2023

University Overview

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Active listening
  • Verbal communication
  • Problem resolution

Accomplishments

Accomplishments
  • Documented and
  • Developed a wellness research project related to vegetarian and vegan diets.
  • Supervised team of Number staff members.

Additional Information

Additional Information

- Volunteer at pals gym in tuscaloosa, Al.

- Nominated for the bumblebee awards at dch medical center .

Languages

English
Native or Bilingual

Timeline

Customer Service Representative
Walgreens
06.2023 - 07.2025
Car Hopper
Sonic
12.2020 - 07.2022
Dietary Services
DCH Regional Medical Center
Shelton State
Certificate from Cosmetology
Tuscaloosa County High School
High School Diploma

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Marquesha Lockett