Marquesha Shelton
Memphis,TN
Summary
Dynamic manager with a proven track record at Adline’s Hotwings Express, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and communication. Skilled in time management and staff development, fostering a productive environment that consistently meets organizational goals.
Overview
6
6
years of professional experience
Work History
Manager
Adline’s Hotwings Express
07.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Remote Customer Service
Tennessee Carriers
04.2023 - 02.2024
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Enhanced customer satisfaction by providing timely and efficient field support services.
- Attained high levels of customer satisfaction by providing top-quality service to both military personnel and commercial airline clients during scheduled maintenance visits or emergency repairs onsite at remote locations.
- Mentored newly-hired staff members on best practices in customer service and efficient management of billing inquiries.
Armed Security Officer
Clarion Security
02.2023 - 02.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Education
Culinary
Auguste Escoffier School of Culinary Arts
Boulder, CO10.2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Goal setting
Timeline
Remote Customer Service
Tennessee Carriers
04.2023 - 02.2024
Armed Security Officer
Clarion Security
02.2023 - 02.2024
Manager
Adline’s Hotwings Express
07.2019 - Current
Culinary
Auguste Escoffier School of Culinary Arts