Marquetta Chappell
Castro Valley,CA
Summary
Reliable DOT Courier known for high productivity and efficient task completion. Skilled in route planning, time management, and safety compliance to ensure timely deliveries. Excel in communication, adaptability, and problem-solving to navigate unexpected challenges effectively. Committed to maintaining accuracy and confidentiality in all transactions.
Deadline-oriented Courier offering well-developed delivery, pickup and customer service skills. Safely operates vehicles in variety of traffic, road and weather conditions. Masterfully reads maps or sets GPS to determine and track routes.
Overview
20
20
years of professional experience
Work History
DOT Courier
Federal Express
San Jose, California
08.2003 - 01.2024
- Ensured timely pickup and delivery of documents, packages, and mail.
- Organized daily pick-up and delivery routes to optimize efficiency.
- Maintained accurate records of all deliveries, including tracking numbers and signatures.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Met deadlines while adhering to DOT regulations regarding hours of service.
- Communicated effectively with dispatch personnel regarding route changes or delays.
- Adhered strictly to traffic laws while driving a commercial vehicle.
- Delivered goods in a safe manner that minimized risk of damage or loss.
- Utilized GPS navigation systems for route planning purposes.
- Interacted professionally with customers upon arrival at their locations.
- Assisted in resolving customer complaints or issues in a timely fashion.
- Conducted pre-trip inspections on vehicles prior to each shift start time.
- Scanned inbound and outbound packages to sort for destination.
- Performed routine air and fluid checks and refueling for vehicles.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
Education
Pharmacy Technician Diploma - Pharmacy Technician
Unitek College
Fremont, CA08-2010
Skills
- Vehicle Inspection
- Package handling
- Signature Verification
- Deadline Management
- GPS Navigation
- Address verification
- Defensive Driving
- Delivery Scheduling
- Loading and unloading
- Route Planning
Timeline
DOT Courier
Federal Express
08.2003 - 01.2024
Pharmacy Technician Diploma - Pharmacy Technician
Unitek College