Marquetta Evans

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Greeted customers entering store and through Drive Thur with a smile
• Placed customer orders and repeated back to make sure the order is correct
• Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Managed high stress situations

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Provided information and assistance to visitors and clients, Process payments
• Input new customer information to set them up with a membership.
• Gave tours around the facility ever other hour.

Greet customers who enter and exit the store.

. Open and close store

. Schedule lunches and breaks

. Cash handling

. Relieved sale employees for lunches and breaks.

. Worked flexible hours

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Contributed to a positive work environment by fostering open communication among colleagues.