Marquetta Rosario
Chicago,IL
Summary
Dynamic culinary professional with a strong background in food preparation and customer service, honed at Chicago Public Schools. Expert in portion control and food presentation, consistently enhancing guest satisfaction. Proven ability to train staff and streamline kitchen operations, ensuring compliance with safety standards and efficient service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cook
Nursing Home
Chicgo
11.2025 - Current
- Prepared nutritious meals following dietary guidelines for residents.
- Maintained cleanliness and organization of kitchen and work areas.
- Assisted in menu planning, considering resident preferences and nutritional needs.
- Operated kitchen equipment safely and efficiently to ensure food quality.
- Collaborated with nursing staff to address specific dietary restrictions of residents.
- Trained new staff on food safety protocols and kitchen operations.
- Monitored inventory levels, ensuring timely replenishment of supplies.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Cook
Chicago Public Schools, Garfield Park Office
Chicago, IL
05.2015 - 07.2025
- Implemented portion control measures to reduce food waste effectively.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Customer Service Cashier
Jewel Osco
Chicago, IL
10.2024 - 02.2025
- Processed cash and credit transactions accurately to ensure customer satisfaction.
- Assisted customers with inquiries, providing timely and effective solutions.
- Managed inventory levels, ensuring product availability for customers.
- Trained new cashiers on register operations and customer service protocols.
- Implemented efficient checkout procedures to minimize wait times for customers.
- Resolved customer complaints professionally, enhancing overall shopping experience.
- Monitored cash drawer for discrepancies, ensuring accurate financial reporting.
- Collaborated with team members to maintain cleanliness and organization of checkout area.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Food Service Aide
Hartgrove Behavioral Health System
Chicago, IL
03.2024 - 12.2024
- Assisted in meal preparation and presentation to ensure quality service standards.
- Maintained cleanliness and organization of kitchen and dining areas to promote safety and efficiency.
- Collaborated with dietary staff to accommodate special dietary needs and preferences.
- Supported inventory management by tracking food supplies and reporting shortages timely.
- Trained new staff on food safety protocols and operational procedures for compliance.
- Streamlined workflow processes to enhance meal service speed during peak hours.
- Implemented feedback from patients and staff to improve menu offerings and service delivery.
- Coordinated with healthcare team to provide nutritional support aligned with patient care plans.
- Boosted customer satisfaction scores through attentive service and accurate order fulfillment.
- Committed specified dietary restrictions, preferences or allergies to memory and verified that meals conformed to requirements prior to delivery.
- Distributed meals to facility residents and collected trays and utensils after meals, circulating dining areas to anticipate and meet residents' food service needs.
- Streamlined food preparation tasks for increased efficiency and faster order fulfillment.
- Ensured compliance with dietary restrictions by diligently reviewing ingredients for potential allergens or conflicts with religious beliefs.
- Assisted in ingredient and meal preparation according to recipe specifications, individual dietary restrictions and culinary best practices.
- Maintained cleanliness and sanitation of kitchen and dining areas, adhering closely to health regulations and organizational standards.
- Assessed plated food for presentation and verified correct serving temperature and serving size.
- Proactively addressed maintenance issues with kitchen appliances or equipment before they impacted daily operations.
Custodian
Deasy Enterpires
Chicago, IL
04.2022 - 05.2024
- Conducted routine cleaning and maintenance of facilities to ensure safe and sanitary environments.
- Operated floor care equipment, including buffers and vacuums, to enhance cleanliness standards.
- Managed waste disposal procedures, promoting recycling initiatives within the workplace.
- Collaborated with team members to maintain inventory of cleaning supplies and equipment.
- Implemented safety protocols to minimize risks associated with cleaning chemicals and equipment use.
- Trained new staff on proper cleaning techniques and safety measures for efficiency improvements.
- Oversaw daily custodial operations, ensuring adherence to quality standards and operational guidelines.
- Developed and refined cleaning schedules to optimize workflow and resource allocation across facilities.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Reported vandalism or other damage to property to supervisor.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Conducted minor repairs to prevent disruptions, fixing leaks and replacing light bulbs.
- Reduced supply costs through efficient inventory management and judicious use of cleaning supplies.
- Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.
- Fostered safer environment by promptly addressing spillages and potential slip hazards.
- Enhanced team productivity by leading training sessions on new equipment and cleaning techniques.
Education
High School Diploma -
Crane
2245 W Jackson06-2002
Skills
Customer service
Cooking
Cleaning and organization
Food handling
Food preparation
Multitasking and organization
Kitchen organization
Strong attention to safe food handling procedures
Frying
Cooking techniques
Knife skills
Sanitation
Supply restocking
Surface cleaning
Hospitality and service industry background
Food presentation
Kitchen equipment operation and maintenance
Grilling
Sanitation practices
Food waste reduction
Performance improvement
Food plating and presentation
Portion control
Food plating
Food handler certification
Hospitality service expertise
Order verification
Grilling expertise
Certification
Manager Food certificate
Home health aide certificate
Timeline
Cook
Nursing Home
11.2025 - Current
Customer Service Cashier
Jewel Osco
10.2024 - 02.2025
Food Service Aide
Hartgrove Behavioral Health System
03.2024 - 12.2024
Custodian
Deasy Enterpires
04.2022 - 05.2024
Cook
Chicago Public Schools, Garfield Park Office
05.2015 - 07.2025
High School Diploma -
Crane