MARQUETTE DRAKE
Jennings,Louisiana
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments, with a commitment to achieving goals and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Universal Banker I
JD Bank
08.2022 - Current
- Conducting teller and cash vault transactions in an accurate and timely manner
- Opening new accounts, reviewing documents for accuracy or legal compliance, and verifying the identity of account holders
- Process and post various loan payments, record information in the database and issue a receipt confirming the transaction
- Proactively identify and inform customers of account status deficiencies and disputed transactions while providing options to resolve
- Assist in community awareness events to increase bank outreach and foster new business opportunities
- Assisted customers by answering banking questions and recommending solutions.
- Trained and coached team members in procedures, compliance standards and performance strategies.
- Answered telephone inquiries regarding account balances, fees or general information.
- Conducted daily audits of cash transactions to ensure accuracy and adherence to internal controls.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Shift Lead/Manager
Walgreens
01.2021 - 07.2022
- Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stockroom are ready for the business day
- Manages a team of people effortlessly, while ensuring that all duties are performed accurately
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Conducted regular meetings with staff to discuss progress towards goals.
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
Front End Supervisor
Ross Dress for Less
03.2019 - 12.2020
- Treats all customers and associates with respect and courtesy, assists customers in any way necessary, always represents and supports the company brand, maintain a professional appearance, expedites new merchandise to the sales floor, follows all policies and procedures concerning cash, check, card charge and refund transactions, keep all areas of the store clean and safe.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Resolved customer complaints in a professional manner.
Cashier
Dairy Queen
05.2017 - 04.2019
- Welcoming customers, cleaning and maintaining all customer areas, operate cash registers and drive through windows and take food orders, serving/making food and ice cream
Education
High School Diploma -
WELSH HIGH SCHOOL
05-2018
Some College (No Degree) -
MCNEESE STATE UNIVERSITY
Skills
- Communication and interpersonal skills
- Leadership
- Conflict resolution
- Time management abilities
- Customer service
- Advanced computer skills
- Efficiency
- Product knowledge
- Flexibility
- Dependability
- Cash handling
- Merchandising
- Management
- Multitasking
- Basic accounting
- Customer/Client relations
- Microsoft Office Specialist Certified
- Strategic planning
- Organization skills
- Phone etiquette
Timeline
Universal Banker I
JD Bank
08.2022 - Current
Shift Lead/Manager
Walgreens
01.2021 - 07.2022
Front End Supervisor
Ross Dress for Less
03.2019 - 12.2020
Cashier
Dairy Queen
05.2017 - 04.2019
High School Diploma -
WELSH HIGH SCHOOL
Some College (No Degree) -
MCNEESE STATE UNIVERSITY