Marquez Hancock
Temple Hills,MD
Overview
6
6
years of professional experience
Work History
Help Desk Support McDaniel College Library
McDaniel College
- As a help desk support worker at McDaniel College the job has a wide range of variety
- From printing new ID cards Helping reset passwords to things such as making sure the computers are running properly with the diagnostics test and more, this job really pushed me into the direction of the support desk as we had till the end of our shift to finish all the tickets we had for the day and helping people often made my day
- This job also pushed me to get my A+ certification but the school did not provide us the finances to pay for the certification so I could not take the test.
Wendy's Manager
Wendy's
01.2023 - Current
- Currently my job is a manager at Wendy’s where my job is to do the truck orders go over our speed of service and our guest satisfaction reports as well as working the floor
- As a manager the most important thing is communication among the staff and leading them in the right direction so that they can be self-sufficient on their own at work but if they do need help I am always there to assist
- Making sure that customer satisfaction is first as our consumers should always be right in most cases and even if wrong we still have to make sure that the consumer has a great experience
- I also do the normal crew floor work as I do anything the crew does such as sandwiches, window operating, taking orders on drive thru or in restaurant and helping with the cooking and cleaning of the store
- I am currently in a position to take a promotion and have been sent to multiple stores because I am a reliable manager and highly favored by my peers and co-workers but would not like to continue down that career path.
UPS
UPS
01.2021 - 01.2022
- My responsibilities at UPS were to make sure that all the packages that were designated to my trucks were put there in a timely fashion and organized so that the drivers could just take their trucks without having to adjust the packages and go make deliveries
- I was promoted to a drivers assistant one season as my job changed into learning from the drivers learning the routes and sometimes driving the trucks to some stops to get a feel for how to become a driver.Learning the routes and all the right procedures for driving the company vehicle such as not reversing and always having your seatbelt on before moving to avoid violations.
Planet Fitness
Planet Fitness
01.2021 - 01.2022
- Responsibilities for Planet Fitness were to make sure that customers could have a safe experience during the end of the pandemic
- Making sure that cleaning products were always filled around the gym and making sure that all the equipment was cleaned properly
- At the desk following the script for planet fitness is very important
- I learned how to follow a script when on the phone with new customers or customers that wanted to know about the gym's many amenities
- Following the in house script when giving a tour of the gym when customers want to get acquitted to the gym and find out if this gym is for them as well as setting up payments for customers, creating new memberships, canceling old memberships, and collecting payments for guests who have overdue balances.
Avi Food Services
Avi Food Services
01.2020 - 01.2021
- Working as a student athlete at the hilltop pub on campus where I was making food for my fellow students in the cafeteria
- My responsibilities were making the food or the smoothies as directed and making sure that the food was always to the customers liking while maintaining a clean work environment.
Ross Dress for Less
Ross Dress for Less
01.2019 - 01.2020
- At Ross dress for less my responsibilities were to make sure that the furniture section of the store was correctly tagged along with the clothing section if I were to finish early
- Putting up the truck and organizing the truck items as they come in off the truck
- Helping take out the new merchandise as well as taking the damaged or too old products off of the shelves.
Education
Crossland High School
McDaniel College
Skills
- Typing speed of 62 Words Per Minute
- Leadership Skills
- Pride in my work
- Always seeking new Knowledge
- Keeping updated with new technology and systems
- Audio Engineering
- Great Communication Skills
- A trained
Personal Information
Date of Birth: 01/10/2001
Age
23
Major
Kinesiology
Minor
Computer Science
Stemexperience
- PG County Schools Tag program (Talented and Gifted)
- PLTW Stem Student (first ever class)
- Crossland High School Engineering student
Timeline
Wendy's Manager
Wendy's
01.2023 - Current
UPS
UPS
01.2021 - 01.2022
Planet Fitness
Planet Fitness
01.2021 - 01.2022
Avi Food Services
Avi Food Services
01.2020 - 01.2021
Ross Dress for Less
Ross Dress for Less
01.2019 - 01.2020
Help Desk Support McDaniel College Library
McDaniel College
Crossland High School
McDaniel College