Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquez Lott-Douglass

Albany,NY

Summary

Hardworking,organized and dependable candidate seeking a full time position .

Skilled in managing multiple task with a positive attitude, Poised and professional with total commitment to customer satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Front Desk Office Assistant

Utica University
09.2023 - 05.2024
  • Greeted visitors upon arrival, offered assistance, and
    answered questions to build rapport .
  • Directed phone inquiries, answered customer questions, and
    scheduled appointments.


  • Streamlined office operations for increased efficiency through
    effective organizational tasks such as filing, scheduling, and data entry.
  • Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner .
  • Maintained a professional and welcoming environment contributing to an overall positive experience.

Team Associate

Target
05.2021 - 09.2023
  • Developed strong customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.

Team Lead

NY Industrial Coating
05.2018 - 08.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Education

Bachelor of Science - Business Management

Utica University
Utica, NY
05.2022

Skills

  • Microsoft Office
  • Attention to detail, analytical skills
    and the ability to collaborate with others and work independently
  • Strong organizational skills- the ability to prioritize workload and multi task
  • Customer Service- Relationship building

Timeline

Front Desk Office Assistant

Utica University
09.2023 - 05.2024

Team Associate

Target
05.2021 - 09.2023

Team Lead

NY Industrial Coating
05.2018 - 08.2020

Bachelor of Science - Business Management

Utica University
Marquez Lott-Douglass