Marquez Lott-Douglass
Albany,NY
Summary
Hardworking,organized and dependable candidate seeking a full time position .
Skilled in managing multiple task with a positive attitude, Poised and professional with total commitment to customer satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front Desk Office Assistant
Utica University
09.2023 - 05.2024
- Greeted visitors upon arrival, offered assistance, and
answered questions to build rapport . - Directed phone inquiries, answered customer questions, and
scheduled appointments.
- Streamlined office operations for increased efficiency through
effective organizational tasks such as filing, scheduling, and data entry.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner .
- Maintained a professional and welcoming environment contributing to an overall positive experience.
Team Associate
Target
05.2021 - 09.2023
- Developed strong customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Team Lead
NY Industrial Coating
05.2018 - 08.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
Bachelor of Science - Business Management
Utica University
Utica, NY05.2022
Skills
- Microsoft Office
- Attention to detail, analytical skills
and the ability to collaborate with others and work independently
- Strong organizational skills- the ability to prioritize workload and multi task
- Customer Service- Relationship building
Timeline
Front Desk Office Assistant
Utica University
09.2023 - 05.2024
Team Associate
Target
05.2021 - 09.2023
Team Lead
NY Industrial Coating
05.2018 - 08.2020
Bachelor of Science - Business Management
Utica University