Summary
Overview
Work History
Education
Skills
Timeline
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Nubia Botero

System Tecnology
Miami,FL

Summary

Driven professional with a proven track record at Belleza Infinita Aesthetics LLC, enhancing customer satisfaction and streamlining operations. Excelled in document management and customer service, achieving significant improvements in office efficiency and client relations. Skilled in Microsoft Office, adept at fostering positive experiences and proficient in managing credit and cash transactions. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

20
20
years of professional experience

Work History

Front Desk Office Assistant

Belleza Infinita Aesthetics LLC
11.2017 - Current
  • Collaborated with fellow team members to complete high-priority tasks on time, contributing to overall company success.
  • Maintained up-to-date knowledge of company policies and procedures, enabling prompt responses to inquiries from both colleagues and clients.
  • Streamlined office communication by accurately directing phone calls, emails, and mail to appropriate staff members.
  • Facilitated seamless check-in/check-out processes for guests, ensuring a positive experience from start to finish.

Retail Sales Executive

Sobe Wellness Center
04.2011 - 05.2017
  • Increased customer satisfaction by resolving issues promptly and professionally.
  • Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
  • Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
  • Developed strong relationships with clients through attentive listening and personalized recommendations.
  • Supported store management with various administrative tasks such as scheduling, reporting, and tracking sales performance.
  • Recruited, hired and trained 50 associates to develop into productive team members with excellent product knowledge.

Retail Sales Supervisor

Ax Video Enterprise
10.2004 - 11.2010
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.

Education

No Degree - Facial Specialist

Lindsey Hopkins Technical College
Miami, FL
05.2001 -

No Degree - Teaching English As A Second Language (ESL)

Miami Dade College
Miami, FL
05.2001 -

No Degree - Child Care

Miami Dade College
Miami, FL
05.2001 -

High School Diploma -

Colegio Departamental Comercial Ciudad De Cali
Miami, FL
05.2001 -

Skills

File Organization

Timeline

Front Desk Office Assistant

Belleza Infinita Aesthetics LLC
11.2017 - Current

Retail Sales Executive

Sobe Wellness Center
04.2011 - 05.2017

Retail Sales Supervisor

Ax Video Enterprise
10.2004 - 11.2010

No Degree - Facial Specialist

Lindsey Hopkins Technical College
05.2001 -

No Degree - Teaching English As A Second Language (ESL)

Miami Dade College
05.2001 -

No Degree - Child Care

Miami Dade College
05.2001 -

High School Diploma -

Colegio Departamental Comercial Ciudad De Cali
05.2001 -

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