Marquez Perry
Seattle,WA
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
07.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Seattle Academy
01.2024
Skills
- Mathematics
- Problem-solving abilities
- Work ethic
- Adaptability
- Speed and efficiency
- Attentive listening
- Scheduling
- Information Security
- Product Knowledge
- Active Listening
- Process Optimization
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Representative
Domino's Pizza
07.2022 - Current
Seattle Academy
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