Summary
Overview
Work History
Education
Skills
Timeline
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Marquez Pierce

Marshall,TX

Summary

Dynamic professional with proven expertise in complaint resolution and sales closing, honed at companies like AT&T. Excelled in delivering exceptional customer service, enhancing team efficiency by monitoring productivity, and significantly improving client satisfaction rates. Skilled in account updating and call center customer service, adept at fostering positive customer experiences and outcomes.

Overview

2
2
years of professional experience

Work History

Call Center Representative

AT&T
09.2023 - 11.2024
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

S4 Communications
06.2022 - 08.2023
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

High School Diploma -

Marshall High School
Marshall, TX
01-2019

Skills

  • Account updating
  • Complaint resolution
  • Sales closing
  • Call logging
  • Call center customer service

Timeline

Call Center Representative

AT&T
09.2023 - 11.2024

Customer Service Representative

S4 Communications
06.2022 - 08.2023

High School Diploma -

Marshall High School

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Marquez Pierce