Marquia Pea
Covington,LA
Summary
Dynamic leader with proven expertise in operations management and team building, honed at Sonic Drive In. Excelled in enhancing sales, profitability, and employee satisfaction through strategic leadership and effective communication. Developed impactful training programs, ensuring compliance and skill advancement. Demonstrated excellence in problem resolution and operations, achieving significant improvements in efficiency and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Sonic Drive In
Bogalusa, LA
07.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Assistant Manager
Sonic Drive In
Covington, LA
06.2016 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Master Of Healthcare Administration -
Louisiana State University Shreveport
Shreveport, LABachelor Of Science - Healthcare Administration
Southeastern Louisiana University
Hammond, LA05.2023
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Employee scheduling
- Verbal and written communication
- Administrative skills
Certification
- ServSafe Food Handler's Certification
Timeline
General Manager
Sonic Drive In
07.2023 - Current
Assistant Manager
Sonic Drive In
06.2016 - 07.2023
Master Of Healthcare Administration -
Louisiana State University Shreveport
Bachelor Of Science - Healthcare Administration
Southeastern Louisiana University