Marquia Travis
Columbus,OH
Summary
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards. Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering several years of success in sales and service positions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collections Supervisor
Community Choice Financial Inc.
Columbus, OH
11.2021 - Current
- Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.
- Directed collection staff to ensure timely and efficient contact with customers regarding past due accounts.
- Reviewed customer payment arrangements for appropriateness based on account history.
- Managed a high volume of incoming calls from customers inquiring about their past due accounts.
- Researched customer account information using available resources such as credit bureaus or online databases.
- Provided guidance and direction to employees on proper collection techniques that adhered to company policy.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
Administrator
Puddies Playhouse Learing Center
Columbus, OH
01.2017 - 09.2021
- Designed forms and templates to streamline workflow processes within organization.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Recruited qualified candidates for open positions within the daycare facility.
- Supervised up to 25 staff members daily, providing guidance and support as needed.
- Conducted regular inspections of the facility to ensure that it is clean, well-maintained and secure at all times.
- Provided professional development training for daycare staff on topics such as early childhood education, health and safety practices, nutrition, discipline techniques.
- Ordered necessary materials or equipment required by state regulations.
- Scheduled employee shifts to ensure adequate coverage of all areas of the daycare center.
- Resolved conflicts between children or between children and staff members in a timely manner.
- Updated databases with new employee information, job changes and terminations.
- Developed spreadsheets to track project progress, budgets and other related data.
Education
Associate of Arts - Early Childhood Education
Clark Atlanta University
Atlanta, GA10-2018
High School Diploma -
Walnut Ridge High School
Columbus, OH05-2015
Skills
- Financial Services
- Professional development coaching
- Client resolution
- Report generation
- Team Supervision
- Reporting and documentation
- Payment Negotiation
- Process Improvements
- Technical Documentation
- Supplies Ordering
- New Hire Onboarding
- Customer Service
- Project Coordination
- Timesheet Processing
- Policy writing
- Office Administration
- Schedule Coordination
- Community Networking
- Nutrition planning
- First aid and CPR certified
- Curriculum Planning
- Parent Communication
- Facility Maintenance
- Activity Coordination
- Program Development
- Staff recruitment
- Teamwork and Collaboration
- Special Needs Care
- Relationship Building
- Event Planning
- Goal Setting
- Attention to Detail
- Multitasking
- Critical Thinking
- Problem-solving aptitude
- Excellent Communication
- Time Management
- Documentation and Recordkeeping
Certification
- CPR and First AID certified
- Communicable Disease certified
- Blood Pathogen ceritified
Timeline
Collections Supervisor
Community Choice Financial Inc.
11.2021 - Current
Administrator
Puddies Playhouse Learing Center
01.2017 - 09.2021
Associate of Arts - Early Childhood Education
Clark Atlanta University
High School Diploma -
Walnut Ridge High School