Marquida Davila
Mercedes,TX
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional team player. Adept at working effectively unsupervised and quickly mastering new skills. Experienced Warranty Administrator with background in ensuring compliance with warranty procedures and claims processing. Strengths include comprehensive understanding of manufacturers' warranty policies, exceptional problem-solving skills, and ability to multi-task. Previous roles involved streamlining warranty processes, reducing claim errors, and improving overall efficiency.
Overview
14
14
years of professional experience
Work History
Warranty Administrator
Payne Edinburg CDJR
Edinburg, Texas
01.2020 - Current
- Managed technician payroll flag hours.
- Collected and posted customer pay, extended warranty, and internal payments.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Followed up on payments for outstanding claims.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Reconciled warranty receivables with payments.
- Stayed up to date on factory announcements, recalls, and regulations.
Service Advisor/Cashier
Payne Edinburg CDJR
Edinburg, Texas
06.2010 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Followed up with existing customers regarding past services performed on their vehicles.
- Examined records and papers to verify warranty and service contract coverage.
Education
Medical Assistant -
Southern Careers Institute Inc
Pharr, TX06-2004
GED -
Weslaco High School
Weslaco, TX05-2002
Skills
- Claims Processing
- Paperwork Processing
- Claims submissions
- Data Entry
- Customer Service
- Allocating claims
Timeline
Warranty Administrator
Payne Edinburg CDJR
01.2020 - Current
Service Advisor/Cashier
Payne Edinburg CDJR
06.2010 - Current
Medical Assistant -
Southern Careers Institute Inc
GED -
Weslaco High School