Marquinez Williams
Irving,TX
Summary
I am an IT Support Specialist with 8 years of experience, I have provided excellent support to hundreds of internal and external users with extensive troubleshooting methods. I’m able to take on fast pace positions that require multi-tasking and teamwork. I have superb customer support skills and I'm very personable. I am punctual and dependable. I am seeking to maintain a full-time position that offers a great culture and challenges that utilize interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Workforce Opportunity Solutions, Parsons Corp
10.2019 - 03.2023
- Provided excellent end-user support via phone, email and live chat.
- Troubleshot technical issues remotely with Letmein123 and other remote connection software.
- Used Active Directory for Identity and Access Management(IAM).
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones and other countries.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with other departments to facilitate successful project completion.
- Performed software installations and OS upgrades to support layered software packages.
- Installed MDM/InTune on mobile devices.
- Provided support for Engineering Systems and Application such as AutoCAD, Microstation, OpenRoads, etc.
- A Publisher of the Knowledge Base for the entire company.
- Okta configuration for Two-Factor Authentication.
- ITIL/HDI Certified
Help Desk Specialist
NovaTech
10.2015 - 10.2019
- Started as Installation Tech and moved into the Help Desk Specialist position.
- Configured TCP-IP, DNS, and Firewalls.
- Provided end-user system and equipment training.
- Walked user through series of steps to determine problem and implement likely solution.
- Remote Support via Phone or Chat
- Troubleshooting experience with connectivity, password resets, video conferencing platforms, IPTEL, Apple iOS, and mobile devices including Androids.
- Tested equipment functionality, troubleshoot technical issues, and perform basic repairs or maintenance as necessary.
Aerospace Propulsion Technician
Air National Guard, USAF
02.2013 - 02.2019
- As a Jet Engine Mechanic for the US Air Force, I serviced and maintained jet engines on the C17 aircraft
- Skilled at working independently and collaboratively in a team environment.
- Started as Basic Airmen and finished as Senior Airman Honorably Discharged
- Recorded maintenance actions in aircraft logbooks.
- Assisted with aircraft and equipment transport and movement.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
- Worked effectively in fast-paced environments.
CAD Drafter
Integrated Solutions
10.2014 - 08.2015
- Created, printed, and modified drawings in AutoCAD and Revit.
- Used computer-aided design software to prepare blueprints and schematics.
- Reviewed specifications to generate complex details of individual system components.
Education
Associate of Applied Science - Architectural Engineering
Southwest Tennessee College
Memphis, TN2014
High School Diploma -
Raleigh Egypt High School
Memphis, TN2007
Skills
- Customer Support
- Microsoft Office Suite
- AutoDesk
- Hardware and Software
- Salesforce
- Mac and Windows
- Mobile Device Management
- OKTA
- ProjectWise
- Sharefile
- Knowledge Base
- Identity and Access Management
Certification
- HDI - Support Center Analyst
- Ascent Professional Development Immersion Training
- Certified Knowledge Base Publisher
Timeline
IT Support Specialist
Workforce Opportunity Solutions, Parsons Corp
10.2019 - 03.2023
Help Desk Specialist
NovaTech
10.2015 - 10.2019
CAD Drafter
Integrated Solutions
10.2014 - 08.2015
Aerospace Propulsion Technician
Air National Guard, USAF
02.2013 - 02.2019
Associate of Applied Science - Architectural Engineering
Southwest Tennessee College
High School Diploma -
Raleigh Egypt High School
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