Virginia Jones
Dallas,TX
Summary
Results-driven manager with extensive experience in leadership, team development, and operational excellence. Skilled in strategic planning, process improvement, and achieving organizational goals. Proven ability to manage budgets, optimize resources, and drive team performance in fast-paced environments. Adept at building strong relationships with employees, clients, and stakeholders, while fostering a culture of accountability and collaboration. Known for exceptional problem-solving, decision-making, and communication skills, delivering consistent results and exceeding expectations. Seeking a leadership role to leverage expertise in driving business success and team growth.
Overview
11
11
years of professional experience
Work History
Hospitality Manager
Beacon Memorial Hospital
South Bend, Indiana
12.2012 - 12.2015
- Oversee daily operations of the hospitality department, ensuring a welcoming and efficient environment for patients, visitors, and staff.
- Manage and train hospitality staff, including scheduling, performance evaluations, and providing ongoing support.
- Develop and implement policies to enhance patient and visitor satisfaction.
• Coordinate with medical and administrative teams to address and resolve patient and guest concerns.
• Monitor cleanliness, safety, and comfort throughout the hospital, ensuring compliance with health and safety regulations.
• Manage vendor relationships for supplies and services, ensuring quality and cost-effectiveness.
• Oversee food service operations, including menu planning, inventory control, and adherence to dietary standards.
• Prepare and manage departmental budgets, ensuring efficient use of resources.
• Conduct regular inspections of facilities to maintain high standards of service and comfort.
• Develop and implement training programs to ensure staff deliver exceptional hospitality services.
Associate Manager
Chicago Public Schools CPS
Chicago, Illinois
09.2004 - 07.2013
- Oversee daily operations of the school cafeteria, ensuring compliance with CPS food service guidelines and safety regulations.
- Manage and train cafeteria staff, assigning tasks and monitoring performance.
- Plan and implement menus in collaboration with CPS nutrition standards, ensuring meals meet dietary and health requirements.
- Order, receive, and inventory food and supplies, maintaining accurate records for reporting purposes.
- Monitor food preparation and serving to ensure proper portion sizes, presentation, and quality.
- Maintain cleanliness and sanitation in all food service areas, adhering to local health codes.
- Handle and reconcile daily cash transactions, prepare deposits, and maintain accurate financial records.
- Address and resolve student and staff concerns related to meal service.• Coordinate special meal requests for students with dietary restrictions or allergies.
- Prepare reports on meal counts, inventory, and staff schedules for CPS administration.
Education
GED -
Dawson Tech
Skills
- Leadership
- Team Building
- Decision-Making
- Strategic Planning
- Conflict Resolution
- Communication
- Time Management
- Budgeting and Cost Control
- Problem-Solving
- Performance Evaluation
- Adaptability
- Goal Setting
- Staff Training and Development
- Project Management
- Customer Relationship Management
- Process Improvement
- Multitasking
- Analytical Thinking
- Delegation
- Coaching and Mentoring
Timeline
Hospitality Manager
Beacon Memorial Hospital
12.2012 - 12.2015
Associate Manager
Chicago Public Schools CPS
09.2004 - 07.2013
GED -
Dawson Tech