Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marquis Alford

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Office Administrator

Eden Ren Services
02.2023 - Current
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Responded to inquiries from callers seeking information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.

Skilled Laborer

Marin Laborers Inc
05.2022 - 02.2023
  • Operated power equipment to move materials and promote job efficiency.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Prepared job sites by removing debris and setting up materials and tools.

Traffic Control Flagger

Area Wide Protective Inc.
04.2021 - 06.2022
  • Used flagging tools such as stop and slow paddle and red flag.
  • Controlled flow of automotive traffic under direction of project supervisor.
  • Accustomed to nighttime flagging in high traffic areas.
  • Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.

Taxi Cab Driver

Midway Taxi Limo
02.2017 - 05.2022


  • Calculated rides costs, received money, and returned change.
  • Arrived on time to customer appointments.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.

CAP 2 Associate

Walmart
09.2019 - 08.2020
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Monitored and adhered to company safety regulations and policies.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Stocked designated items on shelves, end caps and displays.

Crew Team Member

Daily gazzete
01.2017 - 08.2020
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.

Taxi Cab Driver

capitalland taxi
09.2015 - 02.2017
  • Arrived on time to customer appointments.
  • Calculated rides costs, received money, and returned change.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Provided mobility to assistance to disabled passengers.

Education

High School Diploma -

Parkwest High
Manhattan, NY
06.2002

Skills

  • Inbound and Outbound Calling
  • Filing and Recordkeeping
  • Customer Engagement
  • Customer Service
  • Multitasking Abilities
  • Flexible and Adaptable

Certification

  • Osha 40 & Site safety Training - 10-22
  • Flaggers certification training- 5-22
  • taxi&limo, Class D Liscense

Timeline

Front Office Administrator

Eden Ren Services
02.2023 - Current

Skilled Laborer

Marin Laborers Inc
05.2022 - 02.2023

Traffic Control Flagger

Area Wide Protective Inc.
04.2021 - 06.2022

CAP 2 Associate

Walmart
09.2019 - 08.2020

Taxi Cab Driver

Midway Taxi Limo
02.2017 - 05.2022

Crew Team Member

Daily gazzete
01.2017 - 08.2020

Taxi Cab Driver

capitalland taxi
09.2015 - 02.2017

High School Diploma -

Parkwest High

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Marquis Alford