Yahaira Magana

• Smooth administrative processes, resulting in improved workflow and reduced response times.

Opened and prepared the office daily, ensuring reception, conference rooms and common areas were fully stocked. Managed front desk operations and served as a fist point of contact for visitor and incoming calls. Coordinated visitor check ins and notified appropriate staff members of arrivals. Maintained and coordinated team lunches and catering for meetings and company events.

Managed and maintained the Director of Operations calendar, scheduling meetings and appointments efficiently. I coordinate internal meetings. Maintained professional, welcoming, and organized environment

• Streamlined data management processes, improving efficiency in handling large volumes of information.

Extracting incoming mail from their envelopes. Making sure all required documents are there. Sorting each individual document into appropriate sections. Date stamping and marking when certain documents and forms arrive to the IRS. Second sorting forms, making sure they are postmarked, stamped and sectioned off right into bundles. Each document deals with sensitive information, as well as personal information like social security numbers, addresses, income, etc. Having a production goal everyday with a certain amount of extractions we are supposed to do. Prepping documents to be scanned, sectioning them off for the scanner in the right order. Pulling documents up in the IRS records system. Making sure all information is correct on document forms.

• Provided exceptional customer support, resolving inquiries and complaints effectively.

Work from home. COVID -19 Funeral Assistance program. Helped applicants apply for assistance on getting reimbursed for the funerals of loved ones that passed away from COVID -19. Validated secure documentation applicants had sent in to have it be reviewed. Worked with personal and sensitive information like SSN, Death certificates, Photo IDS, Funeral home receipts, etc. Spoke with multiple individuals on the phone, inbound and outbound calls made everyday.

• Maintained accurate client records using company-specific software for improved data integrity.

Front of the office, answering phone calls assisting customers needs. Making sure documents are signed and payments are being made by customers. Getting quoted for people for auto, home, life insurance, etc. Data entry, phone calls, documentations. Take notes with every phone call for future information.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Stayed productive by using slow periods to restock and organize supplies. Met customers' needs, closely discussing each person's needs and how to meet each one. Improved clients skin texture, demonstrating and promoting new lotions and creams. Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.

• Processed loan applications, ensuring accuracy and compliance with policies.

Verified documents and associated records to catch and resolve discrepancies. Maintained files and file data for legal and official documents. Entered data and prepared documents, spreadsheets, and reports. Viewed and inspected documents for quality.