Olga DeLeon
Duncanville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Front Office Administrator
Neurotherapy Center of Dallas
Dallas, USA
01.2009 - 01.2026
- Delivered outstanding customer service to clients and visitors, addressing inquiries and resolving concerns efficiently.
- Coordinated and scheduled appointments, optimizing staff workflow and patient satisfaction.
- Managed daily office tasks, including filing, data entry, and correspondence.
- Maintained inventory of office and supplies, placing timely orders to ensure uninterrupted operations.
- Managed patient scheduling and ensured timely appointments for therapy sessions.
- Handled patient inquiries and provided information about neurotherapy services offered.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Organized office supplies and maintained inventory for operational needs regularly.
- Processed insurance claims and verified patient eligibility for treatments efficiently.
- Assisted in the onboarding of new administrative staff through training sessions.
- Inputted data into database system accurately and timely.
- Provided administrative support to executive team including typing memos, reports, correspondence and other documents as requested.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Directed clients and guests to correct departments, rooms, and staff members.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Performed general clerical duties such as photocopying, faxing, scanning .
- Greeted visitors, answered phones and directed inquiries to appropriate personnel.
- Generated monthly reports regarding office expenses.
- Created purchase orders using accounting software programs when necessary.
- Developed filing systems for records management and retrieval.
- Ensured compliance with all relevant laws and regulations concerning office operations.
- Managed incoming and outgoing mail; distributed accordingly.
- Answered customer queries via email or telephone in a professional manner.
- Processed financial documents, contracts, expense reports and invoices.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Filtered emails based on importance and escalated issues to leadership.
Office Manager
Marlon Padilla, M.D. PA
Dallas, TX
04.1997 - 02.2008
- Managed daily office operations and ensured smooth workflow.
- Coordinated patient scheduling and maintained appointment calendars efficiently.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained confidential records relating to personnel matters.
- Trained new staff on office procedures and software usage.
- Oversaw inventory management of medical supplies and office materials.
- Handled patient inquiries and provided excellent customer service support.
- Facilitated communication between staff, physicians, and patients effectively.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
Education
GED -
Dallas, TXSkills
- Appointment scheduling
- Bilingual (spanish)
- Data management
- Patient record maintenance
- Insurance processing
- Office management
- Inventory control
- Conflict resolution
- Report generation
- Word processing
- Inventory management
- Reception duties
- Office supply management
- Telephone reception
- Customer engagement
- Scheduling appointments
- Database entry
- Billing and coding
- Expert in Microsoft office
- Office administration
- Administrative support
- File maintenance
- Inbound phone call handling
- Spreadsheet development
- Billing oversight
- Excellent typing
- Customer service
- Appointment scheduling
- Office administration
- Inventory Management
- Order Placement
- Multi-line Phone Systems
- Team Collaboration
- Microsoft Office Suite (Word, Excel, Outlook)
- Office Equipment Operation
- Electronic Scheduling Systems
- Managing office supply inventory
Timeline
Front Office Administrator
Neurotherapy Center of Dallas
01.2009 - 01.2026
Office Manager
Marlon Padilla, M.D. PA
04.1997 - 02.2008