MARQUIS BODLEYYELVERTON
UDR
Richardson,TX
1
Language
13
years of professional experience
Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions. Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing and building lasting relationships. Energetic Leasing Specialists offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Work History
Resident Service Specialist
10 Months- Coordinated resident engagement initiatives to enhance community involvement and satisfaction.
- Analyzed resident feedback to identify areas for service improvement and program development.
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Assisted in property management operations, ensuring compliance with company policies and procedures.
- Coordinated maintenance requests, prioritizing urgent issues to enhance resident satisfaction.
- Analyzed customer feedback data to identify trends, driving improvements in service delivery strategies.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Managed service specialist team, fostering a positive work environment and encouraging teamwork to achieve desired results.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Leasing Specialist
3 Years 4 Months- Followed up with potential accounts and managed daily and weekly marketing and leasing reports.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications to facilitate smooth tenant onboarding.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Responded to requests and scheduled appointments for property showings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Communicated effectively with owners, residents, and on-site associates.
- Maintained accurate and detailed records to ensure compliance with state, local, and federal housing requirements.
- Attended staff meetings and took extensive notes to share with property manager.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Credit Card Processor
3 Months- Handled credit invoices and collected proper authorizations to proceed with transactions
- Processed credit invoices and secured necessary authorizations for transaction approval
- Ran thorough credit reports and advised clients on their financial situations
- Worked quickly and efficiently to have loans processed as quickly as possible
- Conducted detailed credit report analysis and provided clients with tailored financial advice
- Ensured the privacy and security of a customer’s files every step of the way
- Became very familiar with the loan process and cultivated positive relationships with those involved in the process
- Entered data accurately into company’s Loan Origination System to ensure compliance and efficiency
- Adhered to the established standards of the company and company processes.
Leasing Consultant
1 Year 5 Months- Ensured positive, hassle-free customer experience through attentive service
- Worked to ensure a positive and hassle-free customer experience
- Resolved customer disputes professionally, maintaining positive relationships
- Handled food following strict sanitation protocols with sanitation and safety in mind
- Settled any customer disputes in a professional and pleasant manner
- Increased customer return rates by delivering consistent, excellent customer service
- Maintained up-to-date knowledge of all retail promotions
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Handled food with sanitation and safety in mind
Leasing Consultant
3 Years 1 Month- Identified and maximized sales opportunities, and increased customer retention rates
- Helped to increase customer return rates by providing excellent customer service at all times
- Worked to ensure a positive and hassle-free customer experience
- Settled any customer disputes in a professional and pleasant manner
- Increased customer return rates by delivering consistent, excellent customer service
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
- Maintained up-to-date knowledge of all retail promotions
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Demonstrated strong commitment to customer satisfaction through attentive service.
Cargo Planner
1 Year 4 Months- Validated load plans, cargo cleanliness and transportation documentation
- Validated load plans and transportation documentation to ensure compliance with cargo cleanliness standards
- Coordinated with freight forwarders to expedite international shipments
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods
- Coordinated with freight forwarders to expedite international shipments, enhancing delivery timelines
- Evaluated operational records and made scheduling adjustments to maximize efficiency
- Monitored department performance data to identify and avoid potential risks.
- Monitored department performance data to identify risks and implement proactive measures to mitigate them.
Technical Support Representative
2 Years- Provided expert troubleshooting for inbound calls before escalating issues to higher-level support.
- Provide information to customer about their product and deals that the customer can take advantage of
- Educated customers on product features and available deals to enhance their experience and satisfaction
- Remain up to date with new product coming soon through templates and training videos.
Education
Associate of Science
High School Diploma
Skills
Fast Learner
Self-motivation
Decision Making
Creativity
Critical thinking and problem Solving
Leadership Skills
Microsoft Excel
Ability to Multitask
Leadership Skills
Ability to Work Under Pressure
Ability to Work Under Pressure
Ability to Work in a Team
Effective Time Management
Adaptability
Communication
Microsoft Office
Fair Housing Compliance
Tenant Issue Resolution
Property Showing
Community Engagement
LANGUAGES
English
Interests
Piano
Video Games
Music
blading
singing and bowling
Timeline
Resident Service Specialist
UDR
10.2025 - CurrentRead More
Leasing Specialist
Birchstone Residential
06.2022 - 10.2025Read More
Credit Card Processor
Navy Federal Credit Union
02.2022 - 05.2022Read More
Leasing Consultant
Berkshire Property Homes
12.2018 - 05.2020Read More
Leasing Consultant
N.A.L.S Property Homes
11.2015 - 12.2018Read More
Cargo Planner
Worldwide Flight Services
07.2014 - 11.2015Read More
Technical Support Representative
IQor
07.2013 - 07.2015Read More
Virginia College
Associate of Science
Read More
Winfree Academy
High School Diploma
Read More