Aritsai Hernandez Torres

• Facilitates orientation, intake, and assessment for new families enrolling in programs as assigned.
• Participate in coordinating activities for the participants of assigned programs, facilitate program events and scheduling program activities (such as budget workshops, food distributions, health/wellness events, and/or employment networking events).
• Stay current regarding available community resources and federal, state, and local programs and fulfills required education and training requirements.
• Meet with residents to identify barriers to self-sufficiency and assess physical, social, and economic conditions to develop service plans for programs as assigned.
• Encourage residents’ self-advocacy and empowerment in meeting their social, psychological, physical, economic, and other self-sufficiency needs.

Adhere in reviewing potential Advance Parole, ADIT, IJ Grants during info counter appointments.

• Conduct security checks in accordance with all applicable DHS/USCIS laws and policies. • Adjudicate by approving or denying applications and petitions for immigration benefits, decide on the right level of review needed, and update databases with the correct information and decisions.

• Take part in assisting officials of other Federal agencies in identifying individuals who pose a potential threat to national or public security.

• Investigate and analyze various sources such as immigration laws and regulations, operating procedures, legislative history, past court decisions, state and local laws, and international treaties to make informed decisions in adjudication.

• Process electronic or paper applications and petitions for immigration benefits using available electronic systems to verify numerous established data points.

• Gather information using a variety of methods including document review, electronic systems checks, interviews, etc. to make adjudicative decisions on immigration benefit applications/petitions.

• Provide applicant/petitioner/beneficiary support including liaison with internal and external stakeholders, problem resolution, and in-person services.

• Maintained records of all transactions made by individuals applying for entry into the U.S., including documentation required for compliance purposes.

• Help supervise individuals who are navigating the U.S. immigration court system. • Assist Southern and Northern border along with CBP and ICE with Expedited Removal, Family/Adult installation of electronic monitoring.
• Following the guidelines of Department of Homeland Security contract. Utilizing a combination of face-to-face case management meetings, electronic monitoring technologies and home visits to engage participants and drive compliance to ensure that participants attend court hearings and comply with conditions set by DHS.
• Develop, implement, and coordinate case management and individual service plans for ISAP • Program Participants in conformance with program requirements.
• Maintain accurate and complete case records for all ISAP Program participants from entry to release from ISAP, maintaining the confidentiality of all records.
• Installing electronic monitoring equipment on ISAP Program Participants as necessary and • monitoring compliance with electronic monitoring program.
• Assess the needs and vulnerabilities of ISAP Program participants, and connect them with appropriate resources within the community.

• Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues regarding customer inquiries in a timely manner.
• Invoice and verify accounts accurately and in a timely manner.
• Verify inbound receipts for accuracy.
• Develop and maintain customer relationships in a professional manner • Generate customer reports per customer request (i. e. Weekly, monthly late/bill reports; coordinate the availability of products and schedule daily shifts with the warehouse team. • Coordinate with Operations on special client requests; expediting when necessary.
• • Serve as the first point of contact to resolve customer issues.
• Partner with Inventory and Operations to research inventory discrepancies.

• Investigate allegations of abuse, neglect, and exploitation of elderly persons and adults with disabilities.
• Conduct assessments, provide or arrange for services to remedy problems.
• Make home visits and work with clients.
• Work with persons who are terminally ill or their families, discussing issues of death and dying with them.
• Work with persons who have, or may have, communicable diseases, such as TB, Hepatitis, HIV, AIDS, or other infections.
• Asking clients questions related to income, money management, and family structure, medical and mental health that may be considered personal and private.
• Work cooperatively with other professionals and community agency staff involved with clients to identify and provide services.

• Answer questions from all levels- Consider setting a protocol.

• Lead workgroups. Participate on workgroups. Attend various handbook committee meetings and assist with drafting handbook material. Review handbook material, provide feedback, and complete Program Development Department.

• Research/Prep for Quality Control/Corrective Action Program Error Review/Work Performance Review errors including, district, regional, and admin Corrective Action Review Board, making CARB packets and updating CARB agenda.

• Follow up on errors after CARB, implement correction actions.

• Research and document correct QC/WPR reviews and make certificates. -Follow up for correct QC reviews with notes that need action.

• Research System Management Analysis Review Tool issues and log in tracker SMART updates for new staff, staff promoting, name changes and items on dashboard.

• Give QC presentation at district offices for EWI’s Determine exemplar report/AD HOC data points, validate information, and provide feedback on the outcome.

• Facilitate calibration including meeting with the CAS team, then resource supervisors to discuss error trends and scenarios. - Scheduling meetings, meeting with staff in each district discussing the scenarios and answering questions.

• Meet with the CAS team to debrief and discuss questions. Research questions and issue a Q&A document (minimum 3-month process).

• Meet and assist Program Education Resource Center with the creation of Policy Reviews and In-Service’s. Review in test environment, provide feedback, and give final approval.

• Review the quantity and quality of work performed; assume responsibility for work group error identification, analysis, prevention and corrective actions; confer with supervisory/management staff on individual cases as needed; testify on behalf of the department at formal hearings.

• Supervise and assigned work; collaborated with other supervisors in coordinating the activities of staff; interpreting rules, regulations and policies; make recommendations regarding improved work methods, policies and procedures.

• Participate in studies or research projects. Prepared correspondence and reports. Obtained significant information concerning such items as income, employment, other resources, and financial obligations from applicants and recipients.

• Supervise staff; participate in personnel decisions, including hiring and disciplinary actions; train staff and participate in the development of training programs.

• Assist subordinate staff on the more difficult eligibility problems and in identifying problems requiring referral to Social Services; interview complainants and made necessary adjustments if necessary. Answered inquiries from public or other agencies regarding available programs and services.

• Participate in studies or research projects. Prepared correspondence and reports.

• Act on behalf for District Manager when necessary.

• Interview applicants and recipients for one or more aid categories such as MediCal, CalWorks, CalFresh, General Relief, and Homeless Assistance in the completion of the applications.
• Review application and declarations for completeness and consistency; participate in error identification, analysis, prevention, and corrective action.
• Review application and declarations for completeness and consistency; participated in error identification, analysis, prevention, and corrective action. To determine eligibility in accordance with state and federal procedures.

• Screen over 1200+ new potential applicants that came in applied for assistance monthly.

• Conduct such interviews in a Transitional Assistance Department office, private homes, hospitals, nursing homes or other locations outside the department office.