Jennifer Lozano
San Antonio,TX
Summary
Dynamic leasing professional with a proven track record, excelling in tenant relations and lease administration. Skilled in Yardi software and project coordination, I enhance operational efficiency and foster community engagement. Recognized for streamlining processes and improving tenant satisfaction through effective communication and organization.
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Leasing Agent
Opportunity Home
07.2024 - 11.2025
- Managed lease agreements, ensuring compliance with policies and regulations. Facilitated property tours, showcasing amenities and features to prospective tenants.
- Coordinated tenant move-ins and move-outs, streamlining processes for efficiency. Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks. Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Used Yardi Software to keep record of financial transactions and rental applications.
- Organized community events to foster a positive living environment and increase resident retention rates.
Assistant Property Manager
Triff Poperty
08.2022 - 05.2024
- Assisted in managing tenant relations and addressing inquiries to enhance satisfaction and retention.
- Supported lease administration processes, including document preparation and compliance checks.
- Implemented tenant onboarding processes, improving efficiency and tenant experience during move-in.
- Monitored property inspections to ensure adherence to safety standards and regulations.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Processed security deposit refunds and posted payments in system.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
Recoup Supervisor
RNDC
09.2022 - 04.2023
- Oversaw daily operations, ensuring adherence to safety protocols and company policies. Managed inventory levels, optimizing stock availability and minimizing waste.
- Trained new employees on operational procedures and best practices for efficiency. Implemented process improvements that enhanced workflow and reduced delays.
- Coordinated logistics for product distribution, ensuring timely delivery schedules were met. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Observed packing operations to verify conformance to specifications. Maintained database systems to track and analyze operational data. Gathered, organized and input information into digital database.
Administrative Assistant
VIVA Pediatrics
10.2015 - 12.2018
- Managed scheduling and appointment coordination for multiple physicians. Developed and maintained patient records using electronic health record systems. Assisted in processing insurance claims and verifying patient eligibility.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in maintaining electronic health records and updating patient information accurately. Processed insurance claims and verified coverage details for timely reimbursements.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed. Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Medical Assistant
Southern Careers Institute
TXHigh School Diploma -
Harlandale Highschool
San Antonio, TXSkills
- Multitasking and organization
- Yardi Software
- Project coordination
- Scheduling and calendar management
- Schedule management
- Team collaboration
- Workflow management
- Strong in microsoft office (Excel, Power Point, Word, etc)
- Phone and email etiquette
Languages
Spanish
Professional Working
American Sign Language
Professional Working
French
Limited Working
Timeline
Leasing Agent
Opportunity Home
07.2024 - 11.2025
Recoup Supervisor
RNDC
09.2022 - 04.2023
Assistant Property Manager
Triff Poperty
08.2022 - 05.2024
Administrative Assistant
VIVA Pediatrics
10.2015 - 12.2018
Medical Assistant
Southern Careers Institute
High School Diploma -
Harlandale Highschool