Marquis Fisher
Fort Collins,US
Summary
Detail-oriented professional adept at leveraging 7+ years of IT expertise to enhance customer service operations. Proficient in addressing customer inquiries, providing comprehensive product information, and continuously updating service knowledge. Committed to achieving high customer satisfaction and developing more efficient service agreements.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Asst. Store Manager
Spirit Halloween
08.2025 - Current
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Overnight Stocker
Walmart
03.2025 - Current
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Team Lead
Sample Supports
05.2024 - 01.2025
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted regular reviews of operations and identified areas for improvement.
System Analyst
Travis County Clerk
09.2022 - 07.2023
- Gathered requirements and performed gap analysis through design workshops with users.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Collaborated with upper management to drive strategy and implement new processes.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Trainer (Remote)
Accenture
08.2019 - 05.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Trained and mentored 15 new personnel hired to fulfill various roles.
Technology Specialist
Office Depot
12.2018 - 08.2019
- Leveraged system diagnostics to elevate customer safety
- Cultivated strong vendor partnerships, boosting sales and support
- Developed network and database security for monitoring and alerting of potential threats.
- Coordinated inventory supplies and equipment to maximize team productivity.
Content Manager
Accenture
09.2018 - 08.2019
- Used content management system to analyze user engagement and website traffic metrics.
- Edited and proofread content for accuracy and readability.
- Managed content distribution to online channels and social media platforms.
- Conducted research and collaborated with subject matter experts to develop accurate content.
Education
Music Education -
07.2018
Skills
- Stock management
- Order management
- Loss prevention
- Goals and performance
- Verbal and written communication
- Staff scheduling
- Microsoft Office Suite
- Mentoring and coaching
- Sales techniques
- Hiring and training
- Customer service
- Software and hardware updates
Accomplishments
- Operated forklifts for heavy item transport, safeguarding warehouse efficiency
- Encouraged team collaboration, fostering a positive work environment
- Maintained meticulous inventory records, reducing stock discrepancies
- Led a team of 10, ensuring project delivery on time, enhancing client satisfaction
- Streamlined operations with new workflows, boosting productivity
- Resolved conflicts, fostering improved interdepartmental communication
- Enhanced operational success by analyzing system metrics
- Improved user satisfaction by developing troubleshooting documentation
- Promoted continuous improvement and teamwork by solving technical issues
- Drove data-informed decisions through automated reports
- Led customer service training, elevating team productivity
- Developed business-aligned training resources, boosting performance
- Implemented online learning modules, bolstering retention
- Analyzed feedback for strategic service improvements
- Leveraged system diagnostics to elevate customer safety
- Cultivated strong vendor partnerships, boosting sales and support
- Enlightened customers on technical aspects, bolstering their buying choices
- Directed enhancement of website content for better user engagement
- Led audits to optimize user experience
- Researched industry trends to streamline content strategies
Personal Information
Title: Customer Service Representative
Timeline
Asst. Store Manager - Spirit Halloween
08.2025 - Current
Overnight Stocker - Walmart
03.2025 - Current
Team Lead - Sample Supports
05.2024 - 01.2025
System Analyst - Travis County Clerk
09.2022 - 07.2023
Trainer (Remote) - Accenture
08.2019 - 05.2022
Technology Specialist - Office Depot
12.2018 - 08.2019
Content Manager - Accenture
09.2018 - 08.2019
Texas A&M University- Corpus Christi - Music Education,