Marquis Mack
Indian Head,MD
Summary
Experienced Field Service Technician with over 5 years of expertise in hardware and software troubleshooting, dedicated to improving customer satisfaction. Seeking to leverage technical skills and customer service experience in an entry-level Help Desk position to support organizational IT goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Technician
TekWissen
03.2019 - Current
- Executed 7-10 onsite tickets per day, resolving technical issues with a 95% first-time resolution rate.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Wireless Sales Associate
GoWireless
11.2016 - 04.2018
- Increased monthly sales by 20% through effective upselling techniques.
- Delivered high-quality services to customers, helping store rank #1 on monthly satisfaction survey
- Activated both contract and pre-paid wireless phones for 60 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Sales Lead
MobileNOW
10.2014 - 11.2016
- Trained, coached, and mentored new sales associates for maximum performance.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads resulting in a 15% increase in foot traffic.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Certificate - Information Technology Security And Administration
My Computer Career
Raleigh, NC03.2019
Skills
- Customer Service
- Hardware & Software Troubleshooting
- Ticket management
- Hardware Repair
- Software Installation
Certification
MTA: Security Fundamentals
Timeline
Field Service Technician
TekWissen
03.2019 - Current
Wireless Sales Associate
GoWireless
11.2016 - 04.2018
Sales Lead
MobileNOW
10.2014 - 11.2016
Certificate - Information Technology Security And Administration
My Computer Career
MTA: Security Fundamentals
Similar Profiles
Cesar De La RosaCesar De La Rosa
Field Computer Tech 1 (Contract) at TekWissenField Computer Tech 1 (Contract) at TekWissen
Jason RandallJason Randall
Distribution Technician at TekWissen Staffing (Thermo Fisher Scientific)Distribution Technician at TekWissen Staffing (Thermo Fisher Scientific)
Shanthi Varma KShanthi Varma K
Senior Technical Recruiter/Lead at Tekwissen India Pvt Ltd.,Senior Technical Recruiter/Lead at Tekwissen India Pvt Ltd.,