Marquis Matranga
East Orange,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Admissions Coordinator
Alaris Health At Cedar Grove
03.2023 - Current
- Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process.
Manager
McDonalds Barbecue
01.2020 - 01.2023
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Server
McDonalds Barbecue
06.2017 - 01.2020
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
East Orange STEM Academy
East Orange, NJ06.2017
Skills
- Administration and Reporting
- Business Administration
- Customer Relationship Management
- Work Planning and Prioritization
- Technical Proficiency
- Microsoft Office
- Decision-Making
- Verbal and written communication
- Friendly, Positive Attitude
Timeline
Admissions Coordinator
Alaris Health At Cedar Grove
03.2023 - Current
Manager
McDonalds Barbecue
01.2020 - 01.2023
Server
McDonalds Barbecue
06.2017 - 01.2020
High School Diploma -
East Orange STEM Academy
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