Marquis Parnell
Memphis,TN
Summary
I am a highly organized and detail-oriented professional with a strong work ethic and dedication to achieving my goals. I possess excellent skills in developing and maintaining documentation systems, managing calendars, and preparing reports. As a dependable coordinator, I provide exceptional office management and administrative support. I have strong communication and interpersonal skills, which help me manage competing priorities and meet deadlines effectively. Additionally, I am a creative problem solver with strong analytical and critical thinking skills.
Overview
22
22
years of professional experience
Work History
Ambulatory Surgery Coordinator
Methodist Le Bonheur Healthcare
03.2012 - Current
- Organized and scheduled post-operative appointments within the appropriate timeframe after surgery.
- Scheduled surgical procedures for patients by reviewing surgeon schedules, considering physician volume, ensuring prompt turnaround times & booking surgeries according to physician volume, and maintaining efficient scheduling practices.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Monitored inventory levels and ordered office supplies to ensure they were always available products.
- Interview, manage, develop, and train staff; establish and monitor goals; conduct performance reviews.
- Delegated tasks to administrative support staff to improve office efficiency and organization.
- Improved customer satisfaction scores by applying superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating significant problems to the manager.
- Gathered and organized materials to support operations.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- I am responsible for ordering medical and procedural supplies for the Vascular and Endovascular divisions.
- Coached employees through day-to-day work and complex problems.
Lead Medical Assistant
Methodist Le Bonheur Healthcare
03.2012 - 05.2018
- Consistently met operational targets by guiding and motivating the medical assistant team to handle administrative and clinical needs effectively.
- Administered medications to alleviate patient symptoms.
- Educated patients on medications, procedures, and care plan instructions.
- Directed patients to exam rooms, answered their questions, and prepared them for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information, such as blood pressure and weight.
- Precepted newly hired medical assistants to train them on office procedures and essential tasks.
- Documented patients' vital signs and health history in clinic and hospital environments.
- I Enforced department policies and procedures to keep the team operating effectively and delivering top-notch care.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Triage incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
- Guided and motivated the medical assistant team to effectively handle administrative and clinical needs, consistently meeting operational targets.
Certified Medical Assistant
Regional One Hospital
02.2002 - 03.2012
- I communicate clearly and effectively with patients to verify information, determine the purpose of the visit, and record medical history.
- I called and faxed pharmacies to submit prescriptions and refills.
- I taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- I assisted with routine checks and diagnostic testing by collecting and processing specimens.
- I promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- I kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- I collected and documented patient medical information such as blood pressure and weight.
- Educated patients by providing medication and diet information, clarifying physicians' orders, and answering questions thoroughly.
- I obtained the client's medical history, medication information, symptoms, and allergies.
- Verified patient insurance coverage and collected required co-payments.
- I collaborated with medical and administrative personnel to maintain a patient-focused, engaging, compassionate environment.
- I have managed medical records, including filing, organizing, and scanning documents.
Education
BBA - Concentration of Healthcare
Strayer University, Memphis
Memphis, United States09.2024
No Degree - Medical Assistant
Concorde Career College - Memphis
Memphis, United States02.2002
GED -
Mid-South Community College
West Memphis, AR04.2001
Skills
- Document management
- Scheduling and Calendar Management
- Customer relations
- High-energy attitude
- Administrative Leadership
- Work Planning and Prioritization
- Schedule Coordination
- Strategic Planning
- Schedule Management
- Staff Supervision
- Process Improvement
- Data Entry
Timeline
Ambulatory Surgery Coordinator
Methodist Le Bonheur Healthcare
03.2012 - Current
Lead Medical Assistant
Methodist Le Bonheur Healthcare
03.2012 - 05.2018
Certified Medical Assistant
Regional One Hospital
02.2002 - 03.2012
BBA - Concentration of Healthcare
Strayer University, Memphis
No Degree - Medical Assistant
Concorde Career College - Memphis
GED -
Mid-South Community College