Marquis Russell Jr.
Temple
Summary
Customer-focused and dependable professional with experience in retail service, customer transactions, and fast-paced operational environments. Strong background in building customer relationships, handling financial transactions accurately, resolving issues efficiently, and delivering exceptional service. Recognized for leadership, communication, attention to detail, and the ability to build trust with customers while supporting team goals. Skilled at identifying customer needs, providing personalized service, and maintaining professionalism in high-volume environments.
Overview
5
5
years of professional experience
Work History
Filler Operator
Niagara Bottling
Temple, TX
08.2025 - Current
- Maintained accurate production records and documentation.
- Resolved issues quickly and worked collaboratively with team members to meet performance goals.
- Performed routine quality checks including bottle weight verification, seal inspection, and visual defect detection.
- Troubleshoot line issues, cleared jams, and minimized downtime to support continuous production flow.
Personal Shopper
H-E-B
Temple, TX
03.2023 - Current
- Built positive customer relationships through personalized service and attention to customer needs.
- Selected and prepared customer orders with high accuracy while meeting strict service timelines.
- Supported team workflow during leadership absences.
- Developed strong product knowledge to enhance customer recommendations and service quality.
Cashier
H-E-B
Temple, TX
08.2022 - 03.2023
- Handled cash, payments, and register balancing with accountability.
- Assisted customers with questions, issue resolution, and transaction support.
- Maintained confidentiality and professionalism while handling financial transactions.
- Processed customer transactions efficiently, ensuring accuracy and timely service.
Order Taker
Whataburger
Temple, TX
03.2021 - 12.2021
- Worked in a fast-paced customer-focused environment delivering timely service.
- Utilized point-of-sale systems to manage transactions and maintain inventory records.
- Welcomed customers and provided quick and attentive service.
- Maintained accurate cash drawer balances through diligent cash handling procedures.
Education
BBA - Cyber Security
The University of Texas At San Antonio
San Antonio, TX05-2028
Skills
- Customer Relationship Building
- Cash Handling & Transaction Accuracy
- Customer Service
- Problem Resolution
- Efficient communication
- Microsoft Office (Excel, Word, Outlook)
- Data Entry & Recordkeeping
- Leadership
- Team Collaboration
- Attention to Detail
- Time Management
- Workplace cleanliness
Websites
Timeline
Filler Operator
Niagara Bottling
08.2025 - Current
Personal Shopper
H-E-B
03.2023 - Current
Cashier
H-E-B
08.2022 - 03.2023
Order Taker
Whataburger
03.2021 - 12.2021
BBA - Cyber Security
The University of Texas At San Antonio
Honors & Awards
- H-E-B Scholarship Recipient
- H-E-B Partner of the Month
- Greater Zion Temple COGIC Youth Men Scholar Award
- NAACP Award
- Niagara Bottling Youngest Filler Operator
- Consistently contributed to the highest-producing shift, exceeding daily bottle production goals while maintaining zero product holds and quality compliance.
- Consistently achieved the highest items-per-hour (IPH) among cashiers, leading the team weekly in checkout speed while maintaining accuracy and excellent customer service.
- Recognized by the community on social media for exceptional customer service after assisting an elderly customer beyond standard duties, earning positive recognition for professionalism, compassion, and service.