Marquis Watts
Brooklyn
Summary
Ambitious Biology Graduate Student committed to academic excellence and seeking to apply inherent business acumen to deliver outstanding administrative successes. Prepared to implement diverse skill sets, technical proficiency and fresh perspectives to leadership of personnel, office operations and corporate vision. Results-driven professional in the field of training and development, known for productivity and efficient task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance management systems. Excel at communication, leadership, and problem-solving to effectively drive organizational growth and learning initiatives.
Overview
13
13
years of professional experience
Work History
Training Supervisor
Biolife Plasma Services
Towson
09.2021 - 11.2024
- Developed and implemented training programs for new employees.
- Conducted regular assessments of employee performance to identify areas needing improvement.
- Provided guidance and support to staff in the areas of customer service, sales, and marketing.
- Analyzed personnel needs to determine types of training necessary for optimal performance.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Performed quality control tests on collected specimens.
- Assisted in the training of new phlebotomists.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Collected, labeled and stored lab samples according to laboratory specifications.
Service Associate
M&t Bank Corp.
Perry Hall
07.2019 - 07.2021
- Educated customers on how to complete transactions through web-based or in-store options, reducing service load by empowering individuals to manage personal needs.
- Assisted customers by finding solutions to complaints, concerns and inquiries.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Cashier/Sales Associate
Victoria's Secret
Towson
03.2016 - 04.2019
- Informed customers of current promotions to increase sales.
- Answered customer questions and handled requests by giving the most informative answer.
- Handled all merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Kept store presentable with regular cleaning and organization.
- Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
Warehouse Worker
Whiskey Shippers and Movers
Brooklyn
08.2012 - 01.2016
- Effectively communicated with all levels of staff and management.
- Scanned container labels to verify contents and determine target destination using RF scanners.
- Maintained accurate and current order and shipment forms, inventory documentation and customer records.
- Stacked cardboard boxes and pallets.
- Accurately recorded inventory levels to support completion of order requests and audits.
- Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
- Followed verbal and written directions with accuracy.
Office Assistant
Kingsbrook Jewish Medical Center
Brooklyn
05.2012 - 08.2012
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Wrote reports and correspondence from dictation and handwritten notes.
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Created weekly and monthly reports and presentations.
Education
Master of Science - Biology
Loyola University Maryland
Baltimore, MD05-2022
Bachelor of Science - Biology
Morgan State University
Baltimore, MD2018
Skills
- Strong problem solver
- Self-starter
- Professional and mature
- Time management
- Meticulous attention to detail
- Resourceful
- Dedicated team player
- Medical Terminology Knowledge
- Safety requirements
- High-energy attitude
- Conflict resolution
- Venipuncture techniques
- Laboratory procedures
- Specimen handling
- Sample labeling
- Employee training
- Specimen processing
Languages
English
Native/ Bilingual
Timeline
Training Supervisor
Biolife Plasma Services
09.2021 - 11.2024
Service Associate
M&t Bank Corp.
07.2019 - 07.2021
Cashier/Sales Associate
Victoria's Secret
03.2016 - 04.2019
Warehouse Worker
Whiskey Shippers and Movers
08.2012 - 01.2016
Office Assistant
Kingsbrook Jewish Medical Center
05.2012 - 08.2012
Master of Science - Biology
Loyola University Maryland
Bachelor of Science - Biology
Morgan State University