Marquis Westry
Saraland,AL
Summary
Hardworking and loyal United States Air Force Reserve Veteran, with over 20 years of dedicated service as a Correctional Officer, seeking an opportunity with an establishment who will utilize my knowledge and experience for the betterment of the organization.
Overview
32
32
years of professional experience
Work History
Manager - Benefit Program Specialist Team Lead
Mississippi Department of Employment Security
Pascagoula, MS
06.2023 - Current
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Housing Coordinator/Case Manager
House First Inc.
Mobile, Alabama
03.2022 - Current
- Actively assist eligible Veterans participants in achieving self-sufficiency and obtaining/maintaining permanent independent housing independent of project assistance
- Maintains accurate records of each contact with participant, engagement with community resources on participant’s behalf, and participant’s progress on Case Plan goals, and updates to participant’s status in regards to income, eligibility, etc. in the Case Plan notes in HMIS
- Make initial contact with newly assigned Veterans participant, in person or via phone call, and set up initial intake appointment
- Complete intake assessment and/or other initial intake documents per SSVF requirements
- Conduct face-to-face visits with participants at their home at least one time monthly, and more often if needed based upon participant needs or specific SSVF requirements
- Evaluated and addressed individual client needs and concerns.
- Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
- Assisted veterans in preparing forms, documents and applications for benefits.
- Educated clients on options to assist in making informed decisions.
Career Coach/Case Manager
Bishop State Community
Mobile, AL
02.2021 - Current
- Provided individualized counseling approaches based on socioeconomic status and cultural background.
- Developed career and education plans based on individual needs.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
Correctional Lieutenant
Mobile County Sheriffs Office
Mobile, AL
08.1994 - 01.2021
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Immediately reported fires, accidents and other safety hazards.
- Enforced all building rules and regulations in government facilities.
- Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Oversaw assigned court trips for Corrections Officers, maintaining security of staff and public at all times.
- Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Case Manager/Housing Coordinator
Mobile Area Interfaith Conference
Mobile, AL
08.2016 - 03.2019
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Offered services such as emergency response, family support, and case management to meet individual child objectives.
- Conducted intake interviews, including bio-psycho-social assessments, to determine clients' eligibility and suitability for program.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
- Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
- Updated and maintained rental agreement files and documents.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
403 FSS Sustainment Flight
United States Air Force Reserves
Biloxi, MS
12.1991 - 04.2017
- Scheduled and conducted daily meetings with military service members.
- Identified and communicated to management regarding areas needing additional training.
- Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
- Conducted safety and hazard inspections of work sites.
- Managed financial operations, month-end reporting, financial schedules, and reconciliations.
- Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
- Reviewed invoices submitted by contractors and approved payments based on acceptable work products.
- Reviewed details on incoming contracts and service agreements to keep pricing correct.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
- Negotiated contracts with outside providers to minimize costs to company and customers.
Education
Associate of Science - General Studies
Bishop State Community College
Mobile, AL06.1993
Bachelor of Science - Operations Management
Southeast College of Technology
Mobile, AL03.1999
Bachelor of Science - Human Services
University of South Alabama
Mobile, AL05.2005
Master of Science - Occupational Safety & Health Environment Mngmt
Columbia Southern University
Orange Beach, AL09.2021
Skills
- MS Office
- Team building
- OHSA 10 Construction Certification
- Contracting
- NCCER Fire Watch
- Organizational skills
- Training & Development
- Risk identification
- Training and development
- Health & Safety Environment Training
Timeline
Manager - Benefit Program Specialist Team Lead
Mississippi Department of Employment Security
06.2023 - Current
Housing Coordinator/Case Manager
House First Inc.
03.2022 - Current
Career Coach/Case Manager
Bishop State Community
02.2021 - Current
Case Manager/Housing Coordinator
Mobile Area Interfaith Conference
08.2016 - 03.2019
Correctional Lieutenant
Mobile County Sheriffs Office
08.1994 - 01.2021
403 FSS Sustainment Flight
United States Air Force Reserves
12.1991 - 04.2017
Associate of Science - General Studies
Bishop State Community College
Bachelor of Science - Operations Management
Southeast College of Technology
Bachelor of Science - Human Services
University of South Alabama
Master of Science - Occupational Safety & Health Environment Mngmt
Columbia Southern University
Similar Profiles
Felicia FulghamFelicia Fulgham
Intervier 2 at Mississippi Department of Employment SecurityIntervier 2 at Mississippi Department of Employment Security
Kirston GilliandKirston Gilliand
Customer Service Representative at Mississippi Department of Employment SecurityCustomer Service Representative at Mississippi Department of Employment Security
Kyelah ChambersKyelah Chambers
Career Navigator at Mississippi Department Of Employment SecurityCareer Navigator at Mississippi Department Of Employment Security