Summary
Overview
Work History
Education
Skills
Timeline
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Marquise Bailey

Philadelphia,Pennsylvania

Summary

Committed and dedicated youth advocate with proven ability to effetely serve members of my community, provide accurate advise and ensure excellent communication. Stellar problems solving skills for provide fellow youth with best possible solutions to any pressing matters.

Overview

9
9
years of professional experience

Work History

Constituent Service Advisor

PA House Of Representatives (Speaker McClinton)
06.2023 - Current
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Enhanced constituent satisfaction by providing timely and accurate service recommendations.
  • Provided exceptional constituent service, resolving complaints diplomatically and efficiently.
  • Staffed Speaker McClinton at a plethora of events
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.

Campaign Assistant

PA House Democrats
04.2023 - 06.2023
  • Increased campaign awareness by implementing strategic marketing and promotional activities.
  • Managed event logistics for successful campaign launches, ensuring smooth operations and positive outcomes.
  • Collaborated with team members to develop creative content for social media platforms, boosting online engagement.
  • Coordinated volunteer recruitment and training efforts, strengthening the campaign''s workforce and effectiveness.

Customer Service Manager

Wawa
11.2021 - 03.2023
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Student Counselor

Sayer Highschool
09.2019 - 06.2021
  • Promoted a positive school culture by organizing workshops on topics like stress management, time management, and effective communication skills.
  • Collaborated with teachers to identify students in need of additional support and designed tailored interventions to assist them.
  • Assisted students in setting realistic academic goals, creating action plans to achieve them, and monitoring progress towards those goals over time.
  • Collaborated with school leaders to develop policies that support diversity, inclusion, and equity initiatives within the educational environment.

Senior Counselor

Doors To Destiney Outreach To Youth
08.2015 - 08.2020
  • Improved team collaboration through effective communication and conflict resolution strategies.
  • Developed comprehensive treatment plans to address students unique needs and goals.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.

Education

Bachelor of Arts - Business Administration

Philadelphia Community College
Philadelphia, PA
12.2024

Skills

Youth mentorship

Skilled Professionalism

Constituent Service

Campaign Leadership

Computer Skills

Customer Service

Timeline

Constituent Service Advisor

PA House Of Representatives (Speaker McClinton)
06.2023 - Current

Campaign Assistant

PA House Democrats
04.2023 - 06.2023

Customer Service Manager

Wawa
11.2021 - 03.2023

Student Counselor

Sayer Highschool
09.2019 - 06.2021

Senior Counselor

Doors To Destiney Outreach To Youth
08.2015 - 08.2020

Bachelor of Arts - Business Administration

Philadelphia Community College

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Marquise Bailey