MARQUISE EDGE
Philadelphia,PA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 plus years of relevant work experience to your team.
Experienced with patient care in psychiatric settings, fostering therapeutic relationships and ensuring patient safety. Utilizes comprehensive knowledge of mental health conditions to support treatment plans and interventions. Knowledge of crisis management and de-escalation techniques, enhancing patient care outcomes.
Overview
10
10
years of professional experience
Work History
Psych Technician
Montgomery County Emergency Services
Norristown, PA
08.2025 - Current
- Administered therapeutic interventions to enhance patient well-being in psychiatric settings.
- Monitored patient behavior and reported significant changes to healthcare team members.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Documented patient progress and responses to treatment using electronic health record systems.
- Maintained a safe environment for both patients and staff through diligent observation and crisis intervention techniques.
Patient Service Representative
University Of Pennsylvania
Philadelphia, PA
08.2022 - 01.2024
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used EPIC to schedule appointments.
- Balanced deposits and credit card payments each day.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
Customer Service Representative
Amerihealth Caritas
Philadelphia, PA
09.2015 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Degree - undefined
Mastery Charter School
Philadelphia, PA06.2013
Skills
- Communicating to Patients and Families
- Patient Account Reviews
- Patient Engagement
- Clinical Staff Management
Timeline
Psych Technician
Montgomery County Emergency Services
08.2025 - Current
Patient Service Representative
University Of Pennsylvania
08.2022 - 01.2024
Customer Service Representative
Amerihealth Caritas
09.2015 - 10.2021
High School Degree - undefined
Mastery Charter School