Marquise Jones
San Diego,CA
Summary
Professional Front Desk Agent with experience managing guest check-ins and check-outs, reservations, payments, and customer inquiries in a fast-paced hotel environment. Skilled at resolving guest concerns, coordinating with housekeeping, processing billing transactions, and delivering exceptional guest service. Recognized for professionalism, strong communication, attention to detail, and creating positive guest experiences.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Front Desk Agent
Hilton Hampton Inn
08.2025 - Current
- Managed guest check-ins and check-outs efficiently, ensuring a smooth experience.
- Resolved guest inquiries and issues promptly, enhancing overall satisfaction.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Gas Turbine Systems Technician
United States Navy, USN
07.2020 - 07.2025
- Minimized downtime for gas turbines with timely repairs and component replacements.
- Improved gas turbine system efficiency by conducting thorough maintenance and inspections.
- Provided training to junior technicians on proper maintenance procedures and safety protocols, elevating team expertise.
- Upgraded components within gas turbines as necessary, resulting in increased efficiency and reduced emissions output.
Warehouse Picker
Pier 1 Imports Warehouse
08.2019 - 07.2020
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Used scanners to quickly locate and track items in warehouse.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
Crew Member
Zaxbys
06.2018 - 08.2019
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
New Hampstead High
Bloomingdale, GA05.2019
Associate of Science - Biology - Allied Health
San Diego Mesa College
San Diego, CA05.2027
Skills
- Time management
- Customer service
- Listening skills
- Documentation
- Problem Solving
- Administrative support
- Oral and written communications
Certification
- Basic Life Support (BLS) Provider - American Heart Association
- Expires: 07/2027
Timeline
Front Desk Agent
Hilton Hampton Inn
08.2025 - Current
Gas Turbine Systems Technician
United States Navy, USN
07.2020 - 07.2025
Warehouse Picker
Pier 1 Imports Warehouse
08.2019 - 07.2020
Crew Member
Zaxbys
06.2018 - 08.2019
Associate of Science - Biology - Allied Health
San Diego Mesa College
High School Diploma -
New Hampstead High