Marquise Stier
Shakopee,MN
Summary
Motivated professional with a proven track record of achieving sales targets, streamlining operations and driving customer loyalty. Possesses excellent leadership, communication, problem-solving and organizational skills. Experienced in managing, hiring and training store staff, monitoring customer service and handling customer complaints. Proven success in developing and executing marketing and promotional opportunities to increase sales and customer loyalty. Seasoned team leader with a proven track record of success in leading and developing sales teams. Experienced in driving sales growth, developing and executing strategies, and managing daily operations. Proven ability to motivate teams to reach ambitious goals and increase customer satisfaction. Demonstrated organizational and problem-solving skills and a passion for providing excellent customer service.
Overview
5
5
years of professional experience
Work History
Cake Decorator
Cub Foods
03.2020 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
BAKERY MANAGER
Cub Foods
03.2023 - 04.2024
- Trained new employees in baking techniques, food safety standards and customer service skills
- Maintained a high level of product quality by ensuring proper procedures were followed for all baked goods
- Recommended items to customers to fulfill bakery requests
- Assisted employees with baking duties, completing tasks during busy periods or baker absences
- Implemented efficient ordering systems to reduce waste while maintaining optimal stock levels
- Managed labor, maintenance and supplies to maximize profitability.
FULL CASE ORDER SELECTOR
McLane
10.2021 - 06.2022
- Communicated with supervisors regarding order status updates throughout shift
- Ensured proper labeling of outgoing packages according to customer specifications
- Followed strict quality control measures when selecting items for customer orders
- Developed strong knowledge of product placement in warehouse aisles and bays
- Collaborated effectively with other staff members to complete tasks quickly and accurately
- Operated electric pallet jack to move products from warehouse racks to staging areas
- Utilized RF scanner to pick, pack, scan, and ship orders accurately.
Bakery Team Lead
Sams Club
04.2019 - 03.2020
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Reviewed financial reports regularly to identify areas for cost savings or revenue growth opportunities within the bakery department.
- Implemented quality control measures, resulting in fewer customer complaints and product returns.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
Education
BACHELOR OF ARTS (B.A.) IN EARLY CHILDHOOD EDUCATION (AECE) -
University of Minnesota Duluth
Duluth, MN05.2019
Skills
- Problem Solving
- Decision Making
- Customer Relations
- Multitasking Abilities
- Equipment Maintenance
- Cake Decorating
- Inventory Management
- Store Layout Design
- Visual Merchandising
- Order Processing
Timeline
BAKERY MANAGER
Cub Foods
03.2023 - 04.2024
FULL CASE ORDER SELECTOR
McLane
10.2021 - 06.2022
Cake Decorator
Cub Foods
03.2020 - Current
Bakery Team Lead
Sams Club
04.2019 - 03.2020
BACHELOR OF ARTS (B.A.) IN EARLY CHILDHOOD EDUCATION (AECE) -
University of Minnesota Duluth