Marquisha Barringer
Charlotte,USA
Overview
14
14
years of professional experience
Work History
Dasher
Doordash
01.2025 - Current
- Handled deliveries on time while safely operating vehicle.
- Processed food orders and payment transactions through mobile app.
- Collected customer signatures for deliveries.
- Verified order accuracy before leaving restaurant, ensuring customer satisfaction.
- Delivered food and beverages from various local restaurants.
- Communicated with restaurant staff and customers using email, text and phone calls.
- Picked up food orders from restaurants and delivered them to customers promptly.
- Provided exceptional customer service upon each interaction, fostering positive relationships with clients.
Customer Advocate
CPI Security
10.2024 - 01.2025
- Provided information to customers about services, products, and special offers.
- Conducted price checks on merchandise upon customer requests.
- Resolved customer complaints professionally and effectively.
- Offered personalized recommendations to customers based on their needs.
- Handled phone inquiries from customers seeking information about products or availability.
- Improved satisfaction by teaching customers how to navigate available telephone and online tools.
- Delivered exceptional customer service by targeting solutions on unique customer situations and needs.
- Managed incoming calls, e-mails and faxes for routine service issues and emergency repair calls.
Retention Customer Service Representative
Spectrum
04.2024 - 10.2024
- Optimized the functionality of CRM systems, order management tools, and communication platforms.
- Offered personalized recommendations based on customer preferences or past purchase history.
- Maintained customer records by updating account information in database.
- Answered customer inquiries via phone, email, and chat.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Ensured awareness of ongoing special offers and discounts.
- Processed orders, prepared correspondences, and completed required documentation.
- Resolved demanding customer situations while maintaining professionalism and empathy.
Customer Service Representative
Windstream Communications
09.2016 - 02.2024
- Handled online orders and credit card transactions
- Responsible for tracking and maintaining inventory
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
- Analyzed customer feedback to identify trends and suggested improvements for business.
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.
- Answered customer inquiries via phone, email, and chat.
- Collaborated with other departments to ensure prompt resolution of customer concerns.
Service Agent I
American Red Cross
04.2014 - 05.2016
- Assist donors with updating donor profiles and contact information
- Use marketing skills to promote future drives
- Positively impact the quality of service to donors and groups, increasing the availability of blood products
- Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
- Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast paced environment and sell
Customer Service Rep
iQor
05.2011 - 10.2013
- Assist customers with payment and payment arrangements
- Excellent billing knowledge to help customers understand charges and the rates of taxes
- Provided accurate and appropriate information in response to customer inquiries
- Processed orders, prepared correspondences, and completed required documentation.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.
- Solicited sales of new or additional services or products.
- Collaborated with internal departments to find resolutions and conduct further research on customer account.
Education
Diploma - medical assisting
ECPI College of Technology
Diploma - computer technology and medical science
Philip O. Berry Academy of Technology
Associate in Science (A.S.) - undefined
Grantham University
09.2023
Skills
- Microsoft Office
- Data entry
- Sales
- Payment processing
- Account management
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven time management skills and ability to multitask
- Experience interacting positively with unsatisfied customers
- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
LANGUAGE
English - Native
ADDITIONAL INFORMATION - KEY QUALIFICATIONS
- Advanced with handling Microsoft Works, Word, Excel and PowerPoint
- Data entry professional with 10 years of experience in customer service
- Efficient and very flexible with the ability to adapt to a fast changing environment
- Accurate input relevant information and fluent with consulting with other leads and teammates providing important information to others
- Accurate with sales, processing payments, noting accounts and applying account correction
Timeline
Dasher
Doordash
01.2025 - Current
Customer Advocate
CPI Security
10.2024 - 01.2025
Retention Customer Service Representative
Spectrum
04.2024 - 10.2024
Customer Service Representative
Windstream Communications
09.2016 - 02.2024
Service Agent I
American Red Cross
04.2014 - 05.2016
Customer Service Rep
iQor
05.2011 - 10.2013
Diploma - medical assisting
ECPI College of Technology
Diploma - computer technology and medical science
Philip O. Berry Academy of Technology
Associate in Science (A.S.) - undefined
Grantham University