Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquisha Prince

24 Paxton Ln, Bear,DE

Summary

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

13
13
years of professional experience

Work History

Application Processor

Citi
Newark, DE
07.2024 - 03.2025
  • Processed incoming applications and ensured that all information was properly entered into the system.
  • Monitored compliance with recruiting policies and procedures.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.

Customer Service Representative

Comcast
Newark, DE
09.2019 - 05.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Direct Support Professional

JEVS Human Services
Philadelphia, PA
11.2017 - 05.2019
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Recorded client status progress and challenges in logbooks and reports.

Medical Assistant/Receptionist

Advanced Urgent Care
Philadelphia, PA
03.2014 - 10.2017
  • Performed administrative functions such as data entry into electronic health record system or other software programs.
  • Verified insurance eligibility and collected copays and deductibles at time of service.
  • Maintained confidentiality of patient information according to HIPAA guidelines.
  • Managed inventory of medical supplies and placed orders for replenishment when necessary.
  • Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.

Administrative Assistant

Tag It Tag Agency
Philadelphia, PA
03.2012 - 06.2016
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

Certificate - Certified Medical Administrative Assistant

Delaware Technical Community College
DE
06-2025

Certificate - Certified Clinical Medical Assistant

Pennsylvania Institute of Technology
Philadelphia, PA
05-2012

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Administrative support
  • MS office
  • Conflict resolution
  • Analytical thinking
  • Processing payroll

Timeline

Application Processor

Citi
07.2024 - 03.2025

Customer Service Representative

Comcast
09.2019 - 05.2022

Direct Support Professional

JEVS Human Services
11.2017 - 05.2019

Medical Assistant/Receptionist

Advanced Urgent Care
03.2014 - 10.2017

Administrative Assistant

Tag It Tag Agency
03.2012 - 06.2016

Certificate - Certified Medical Administrative Assistant

Delaware Technical Community College

Certificate - Certified Clinical Medical Assistant

Pennsylvania Institute of Technology

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