Mar’Quita Brown
Murfreesboro ,TN
Summary
Dedicated professional with experience at Safari Pet Resort, excelling in animal handling and customer service. Proven ability to enhance client satisfaction through personalized care and effective communication. Skilled in grooming techniques and time management, fostering a welcoming environment that promotes trust and loyalty among pet owners.
Overview
2
2
years of professional experience
Work History
Bather
Safari Pet Resort
09.2024 - Current
- Collaborated with groomers to prepare animals for additional services such as haircuts or nail trims, increasing overall salon efficiency.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Improved customer satisfaction by providing efficient and thorough bathing services for pets.
- Educated pet owners on proper at-home grooming techniques, promoting better animal care between appointments.
- Handled nervous or anxious pets with patience and understanding, creating a positive experience for both animal and owner.
- Supported team members by effectively managing time and prioritizing tasks during busy periods.
- Increased customer loyalty through personalized service, remembering repeat clients'' preferences for their pets'' grooming needs.
- Safely restrained animals during bathing procedures using appropriate methods to minimize stress while protecting staff from injury.
Sorter
Amazon
11.2023 - 01.2024
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Used hand-held scanner to enter data product information.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
- Adapted quickly to changes in workload demands or priorities, demonstrating flexibility in meeting shifting objectives while maintaining high-quality outcomes.
Cashier
RaceTrac
01.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
Graduated High School -
La Vergne High School
La Vergne, TN05.2022
Skills
- Animal handling
- Grooming techniques
- Quality control
- Customer service
- Time management
- Team collaboration
- Cash handling
- Communication skills
- Attention to detail
- Relationship building
- Safety compliance
- Flexibility
- Patience and empathy
- Cleanliness and sanitation
- Gentle handling
- Animal behavior
- Stress reduction techniques
- Nail trimming
- Teeth brushing
- Ear cleaning
- Brushing techniques
- Anal gland expression
- Safe restraint methods
- De-shedding treatments
- De-matting techniques
- Teamwork and collaboration
- Honest and dependable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
Timeline
Bather
Safari Pet Resort
09.2024 - Current
Sorter
Amazon
11.2023 - 01.2024
Cashier
RaceTrac
01.2023 - 10.2023
Graduated High School -
La Vergne High School
Similar Profiles
Lesli Reiff, DVMLesli Reiff, DVM
Practice Owner/Staff Veterinarian at Naples Safari Animal Hospital & Pet ResortPractice Owner/Staff Veterinarian at Naples Safari Animal Hospital & Pet Resort
Geoffrey KabebeGeoffrey Kabebe
Assistant Food & Beverage Manager at Taita Hills Safari Resort & Saltlick Safari ResortAssistant Food & Beverage Manager at Taita Hills Safari Resort & Saltlick Safari Resort
EVELYN NJERI WAMUGOEVELYN NJERI WAMUGO
Receptionist at Taita Hills Safari Resort & Salt Lick Safari LodgeReceptionist at Taita Hills Safari Resort & Salt Lick Safari Lodge