Marquita Green
Houston,TX
Summary
Experienced Customer Service Representative with20 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC /Government Solutions
10.2021 - Current
- Assist and advise people who buy or use its products or services
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Responsible for cashier duties
- Resolved customer information and complaints.
Member Advocate
TTEC healthcare
06.2021 - 06.2022
- Assist member with questions regarding their insurance plan
- Make payments and verify if medication is covered and any medical doctors visits
- Quote their premiums and or deductibles if the have one
- Review medical and prescription claims.
Customer Service Representative
Advanced Call Center Technologies, LLC
12.2020 - 05.2021
- Assist cardholders with their accounts with Bank of America for their Unemployment Benefits and to help troubleshoot any website issues that the client might be experiencing
- Send out new cards if the client has reported their card lost or stolen
- Create emergency transfer requests and check requests
- Give information on the account that the client is requesting whether it be the account balance or the next available deposit.
Vendor Service Representative
BAKER RIPLEY
10.2019 - 09.2020
- Assist clients with documents to enroll in the program
- Maintained monthly and annual reviews for the case files
- Contact clients when information needs to be updated
- Make weekly reports of the workload for the week.
Sales Account Executive- Customer Retention
Xfinity
12.2018 - 02.2019
- Successfully sell INFINITY products and services to new and existing customers using the ability to present compelling offers and influence customer decision-making
- Effectively manage time, open to learning new methods and looking to advance as an individual contributor
- Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals
- Assess each customer and their needs to determine the best value
- Ability to build and maintain customer relationships
- Transpose customer information including demographic, billing, etc
- Provide excellent customer service, listen to the customer and ensure their satisfaction.
Customer Service Representative
ALORICA
07.2018 - 10.2018
- Interact with customers to resolve questions or concerns
- Respond to request for assistance and upsold products
- Track call information, maintained and updated customer information and provided feedback on call issues.
Home Health Aide
PRECISE PRIVATE DUTY
05.2014 - 08.2018
- Assisted with activities of daily living - personal hygiene, mobility, exercise and feeding
- Handled light housekeeping duties, prepared meals and ran errands
- Completed daily logs documenting patient condition, changes in behavior and activities.
Dispatcher/Customer Service Representative
Yellow Cab Company
03.2016 - 06.2018
- Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs
- Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel
- Using telephones, two-way radios, or text messages to contact employees or emergency personnel
- Speaking with supervisors or customers to resolve problems, requests for services, or equipment
- Preparing daily work such as schedules
- Preparing work orders for crew or receiving work orders from work crews
- Being in charge of communications within company assigned territories
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records, and other information.
Education
Associates Degree - MEDICAL BILLING AND CODING
ULTIMATE MEDICAL ACADEMY
02.2019
Certificate - Pharmacy Technician
Sanford-Brown College-Texas
03.2007
Skills
- ICD-9
- ICD-10
- HCPCS
- Medicare
- Vital signs
- Caregiving
- Home care
- Medication administration (10 years)
- Triage
- Time management
- Data entry
- English
- Customer service (10 years)
- Medical terminology
- Documentation review
- Customer service
- Clerical experience
- Content management systems
- HIPAA
- ADLs
- Meal preparation
- Medical billing
- Managed care
- Medical records
- Medical coding
- CPT coding
- Quality assurance
- Food preparation
- Insurance verification
- Medical office experience
- Tax experience
- Patient care
- Anatomy knowledge
- Phone etiquette
- Cash handling
- Stocking
- Communication skills
- Leadership
- EMR systems
- Organizational skills
- Dispatching
- Administrative experience
- Hospital experience
- Microsoft Office
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Customer retention
- Windows
- Telecommunication
- Google Docs
- Microsoft Access
Certification
Non-CDL Class C Driver's License
Timeline
Customer Service Representative
TTEC /Government Solutions
10.2021 - Current
Member Advocate
TTEC healthcare
06.2021 - 06.2022
Customer Service Representative
Advanced Call Center Technologies, LLC
12.2020 - 05.2021
Vendor Service Representative
BAKER RIPLEY
10.2019 - 09.2020
Sales Account Executive- Customer Retention
Xfinity
12.2018 - 02.2019
Customer Service Representative
ALORICA
07.2018 - 10.2018
Dispatcher/Customer Service Representative
Yellow Cab Company
03.2016 - 06.2018
Home Health Aide
PRECISE PRIVATE DUTY
05.2014 - 08.2018
Associates Degree - MEDICAL BILLING AND CODING
ULTIMATE MEDICAL ACADEMY
Certificate - Pharmacy Technician
Sanford-Brown College-Texas