Marquita Haggard
Minneapolis,MN
Summary
Accomplished Service Leader with a proven track record at Perkins Restaurant & Bakery, enhancing team collaboration and customer satisfaction through exceptional communication and coaching. Expert in managing financial transactions and fostering a culture of continuous improvement. Achieved significant growth in client trust and team effectiveness by leveraging skills in team management and financial acumen.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Perkins Restaurant
Forest Lake, MN
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Service Leader
Perkins Restaurant & Bakery
Forest Lake, MN
10.2022 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Server
Perkins Restaurant
Forest Lake, MN
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Running Aces Casino & Racetrack
Forest Lake, MN
11.2019 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender Assistant
Running Aces Casino & Racetrack
Forest Lake, MN
11.2019 - 11.2022
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
Education
High School Diploma - General Studies
Jane Addams High School
Chicago, IL06.2001
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Financial acumen
Timeline
Customer Service Representative
Perkins Restaurant
11.2022 - Current
Service Leader
Perkins Restaurant & Bakery
10.2022 - Current
Server
Perkins Restaurant
10.2022 - Current
Server
Running Aces Casino & Racetrack
11.2019 - 11.2022
Bartender Assistant
Running Aces Casino & Racetrack
11.2019 - 11.2022
High School Diploma - General Studies
Jane Addams High School