Marquita Johnson
Conyers,GA
Summary
Dynamic professional with a strong background in customer service and team collaboration, honed at Family Dollar. Proven ability to enhance customer satisfaction through effective issue resolution and transaction processing. Skilled in inventory management and training, ensuring operational excellence and a positive work environment. Committed to quality assurance and continuous improvement.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
7
7
years of professional experience
Work History
Assistant Teacher
Childcare Network
09.2025 - Current
- Assisted in developing and implementing lesson plans to enhance student engagement.
- Supported classroom management, promoting positive behavior among students.
- Collaborated with lead teachers to assess student progress and tailor learning approaches.
- Facilitated group activities, encouraging teamwork and social skills development.
Cashier
Lowe's
02.2025 - 06.2025
- Processed customer transactions quickly and accurately using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained organized checkout area, ensuring cleanliness and product availability.
- Assisted in training new cashiers on register operations and customer service protocols.
Fulfillment Associate
Moms Meal's a Purfood Company
05.2021 - 05.2024
- Operated packaging machinery to ensure efficient order fulfillment.
- Monitored inventory levels, coordinating restocking efforts to maintain supply continuity.
- Trained new associates on safety protocols and operational procedures for optimal performance.
- Conducted quality checks on products to uphold company standards and customer satisfaction.
Customer Service Representative
Family Dollar
09.2018 - 03.2020
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining store inventory levels through accurate stock management and organization.
- Processed transactions efficiently using point-of-sale systems to ensure smooth customer experiences.
- Educated customers on promotions, product features, and policies to enhance satisfaction and engagement.
Education
High School Diploma -
McNair High School
Atlanta, GA05-2019
Skills
- Team collaboration
- Point-of-sale systems
- Inventory management
- Transaction processing
- Customer service
- Safety protocols
- Quality assurance
- Training and development
- Logistics
- Palletizing
- Order picking
- Data entry
- Order processing
- Schedule coordination
- Issue resolution
- Conflict resolution
Timeline
Assistant Teacher
Childcare Network
09.2025 - Current
Cashier
Lowe's
02.2025 - 06.2025
Fulfillment Associate
Moms Meal's a Purfood Company
05.2021 - 05.2024
Customer Service Representative
Family Dollar
09.2018 - 03.2020
High School Diploma -
McNair High School