Night Dispatcher
LongShip
02 2024 - 08 2024
Hi, I’m
Marquita Jointer
Lexington,KY
Summary
Results-driven professional with a proven track record in conflict resolution and customer satisfaction. Specializing in de-escalating challenging situations, I'm eager to leverage my sales and cusuomet servicr expertise to drive growth and success in a dynamic, forward-thinking company.
Work History
LongShipLexington, KY
Night Dispatcher
02 2024 - 08 2024
Job overview
- Managed truck schedules, communicated with drivers, resolved delivery problems, and ensured cargo safety. Assisted brokers and used tools to meet delivery deadlines.
HealthEquity, IncRemote
Member Service Specialist
11 2021 - 12 2023
Job overview
- Provide exceptional customer service, while adherimg to call requirements. maintained 100 on customer surveys 7 months in a row
- Address member inquiries and issues. using all resources to identify peoblems and find solution using investigative skills.
- Educate members.
- Maintain member records and assist with quality improvement.
Rebuilt InvestmentsLexington, KY
Marketing Manager
06 2019 - 09 2021
Job overview
- Included client engagement, lead generation, and brand development
- My role encompassed scheduling appointments for specialists,securing buyers,managing data, optimizing new systems, and trainingstaff,
- Responsible for social media accounts innovate promotional tactics, evaluateing new tools,
Education
Kentucky Community and Technical College System
from Business
2025
CTE College for Technical Education
Cosmetology license in Cosmetology
2015
Skills
Technical Skills
* SEO Optimization
* CRM Systems Proficiency
* Basic Computer Operations (Microsoft Applications, CRMs)
Soft Skills
* Emotional Intelligence
* Persuasive Communication
* Resourcefulness
* Adaptability
* Customer Focus and Orientation
* Strong Problem-Solving and Decision-Making
* Leadership and Influence
* Negotiation and Conflict Resolution
* Attention to Detail
Timeline
Member Service Specialist
HealthEquity, Inc
11 2021 - 12 2023
Marketing Manager
Rebuilt Investments
06 2019 - 09 2021
Kentucky Community and Technical College System
from Business
Current
CTE College for Technical Education
Cosmetology license in Cosmetology
2015