Marquita Lars
Shreveport,LA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
13
13
years of professional experience
Work History
Dispatch Supervisor
UPS
Shreveport, LA
01.2019
- Supervised team of employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions.
Pharmacy Operations Manager
Walgreen's Pharmacy
Shreveport, LA
06.2011 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Certified immunizer
- Created employee work schedule
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
Education
Pharmacy Technician Certification - Pharmacy
Ayers Career College
Shreveport, LA05.2011
Skills
- Wholesale Ordering
- Medication and Equipment Invoicing
- Problem-Solving Skills
- Awareness Campaigns
- FDA and HIPAA Compliance
- Manual and Automated Medication Dispensing
- Serve Customers
- Safe Chemical Handling
- Organization and Prioritization
- Inventory Purchasing
- Resolving Complaints
- Drug Storage Procedures
- HIPAA Regulations
Timeline
Dispatch Supervisor
UPS
01.2019
Pharmacy Operations Manager
Walgreen's Pharmacy
06.2011 - Current
Pharmacy Technician Certification - Pharmacy
Ayers Career College