Marquita Mitchell
Palm Coast
Summary
Experienced in driving customer satisfaction, successfully implemented a new customer feedback system resulting in a remarkable 25% increase in customer satisfaction ratings. Leveraging expertise, enhanced overall experience for customers, ensuring their needs were met and exceeded. Played a pivotal role in enhancing company's reputation and fostering long-lasting relationships with clients through strategic implementation and diligent monitoring.
Overview
18
18
years of professional experience
Work History
Waitress/Cashier and Division Trainer
Waffle House
04.2016 - 12.2024
- Deliver food, beverages, and streamlined the cleaning and daily operations.
- Executed payment procedures through point-of-sale devices.
- Conducted training sessions for new hires on meal preparation techniques, service procedures and payment handling.
- Adhered to stringent standards for maintaining food and health safety.
Waitress/Cashier
BETTY'S SOUL FOOD
06.2008 - 08.2015
- Delivered exceptional guest service promptly and efficiently.
- Followed company policies and procedures.
- Processed and served food and beverage orders to patrons.
- Supervised daily register tasks, ensuring smooth credit card and cash transactions.
Associate
RACETRAC PETROLEUM
11.2006 - 11.2007
- Handled customer payments on cash register and balancing cash and inventory transactions.
- Ordered low stock merchandise and track inventory.
- Assist guest in locating their choice of item.
- Create reports of fuel and other items sold.
Education
General Educational Development Diploma - undefined
SHERIDAN TECHNICAL COLLEGE
Hollywood, FL06.2006
Skills
- Customer Service
- POS
- Sales
- Trainer
- Fast learner
- Restaurant Experience
Timeline
Waitress/Cashier and Division Trainer
Waffle House
04.2016 - 12.2024
Waitress/Cashier
BETTY'S SOUL FOOD
06.2008 - 08.2015
Associate
RACETRAC PETROLEUM
11.2006 - 11.2007
General Educational Development Diploma - undefined
SHERIDAN TECHNICAL COLLEGE
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