MARQUITA PAGE
Buffalo,USA
Summary
Customer service professional with a strong background in the telecommunications industry. Skilled in managing complex schedules, resolving escalated issues, and enhancing customer satisfaction through effective communication and process optimization. Committed to fostering lasting client relationships and contributing to overall business success.
Overview
24
24
years of professional experience
Work History
Scheduling Coordinator
Tesla Giga Factory
Buffalo, NY
10.2025 - Current
- Coordinated scheduling across multiple office locations, including Beltsville, Pittsburgh, and Chicago, ensuring optimal coverage.
- Supported Field Managers by blocking Field Technician and crew schedules for PTO and sick leave, facilitating smooth operations.
- Led weekly Field Manager meetings to review and adjust upcoming schedules, enhancing alignment and resource management.
- Conduct outbound calls to notify customers of schedule changes and efficiently coordinate re-bookings.
- Collaborate with ER and ECS teams to ensure customer escalations are addressed in a timely manner.
- Verify service requirements to determine if specific jobs in Beltsville and Chicago require permits.
- Review Bolt forms to ensure all documentation is accurate and properly submitted.
- Audit correction codes and Field Repair Tickets (FRTs) to guarantee data accuracy.
LICENSED AUTO CLAIMS ADJUSTER (ICS)
GEICO
11.2022 - 05.2024
- Enhanced customer satisfaction through efficient management of auto claims, leading to quicker resolutions.
- Streamlined claims process by coordinating with repair shops and rental car companies, reducing delays in service.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
- Expedited claim settlements by maintaining open communication with all parties, ensuring transparency and smooth transactions.
- Improved departmental workflow by implementing best practices in claims managing procedures, leading to more accurate assessments and quicker resolutions.
- Evaluated and investigated over 500 + auto claims in 2024 and decided whether insurer should pay claim.
- Government Employees Insurance
LEAD CUSTOMER SERVICE ASSOCIATE
Spectrum Cable
Cheektowaga, NY
04.2017 - 09.2022
- Engaged clients in person and over phone to resolve questions and complaints, enhancing customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended products to customers, providing detailed explanations to facilitate informed purchasing decisions.
- Educated customers about billing, payment processing and support policies and procedures.
- Communicated clear service expectations and quality goals to team members, fostering a motivated and high-performing environment.
- Trained and mentored new team members on performance standards.
- Planned schedules and workflows based on expected customer demands.
- Trained new personnel on company operations, policies, and services.
CUSTOMER ADVOCATE- THE OFFICE OF THE PRESIDENT
Time Warner Cable
Buffalo, NY
09.2015 - 04.2017
- Answering the highest of escalations to the corporate office, directing customer concerns answer.
- Advocated for customer resolutions by coordinating cross-departmental communication.
- Executed escalations and resolved disputes, enhancing customer satisfaction.
- Monitored customer service queue to ensure timely responses.
- Facilitated high-level interpersonal communication among all OTP teams across geographic regions.
- Achieved under-budget and on-time project management to adhere to project goals.
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
- Documented customer concerns and inquiry resolutions in internal system to maintain accurate records.
CUSTOMER SERVICE REPRESENTATIVE
TWC
12.2013 - 09.2015
- Maintained detailed records of customer interactions, documenting inquiries, complaints, and resolutions for future reference.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Handled high volume of phone calls, providing assistance to customers with installation inquiries to ensure timely support.
- Right size customers with their products that the company offers, educate, and sell the services that will fit the customer's needs.
- Assist customer with troubleshooting their equipment to restore service within their home for their convenience.
- Mentored and coached new hires, leading training sessions to enhance their understanding of company processes and improve service delivery.
CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANCE
Mueller Reports
10.2011 - 12.2013
- Maintained detailed records of customer interactions and transactions, documenting inquiries, complaints, and resolutions for quality assurance.
- Verified resolutions implemented that appropriate changes were made to resolve customers' problems.
- Handled high volume of phone calls and emails from underwriters and agents regarding home inspection reports, ensuring prompt and accurate responses.
- Work with the Field Representative by scheduling appointments with the policyholder.
- Reviewed reports to ensure clarity of photos and proper marking of hazards and replacement cost charges, enhancing report accuracy.
- Utilized Google Maps Maps to ensure that the correct property has been inspected.
ACCOUNTS RECEIVABLE/CUSTOMER SERVICE
RR Donnelly
05.2007 - 07.2009
- Receive payments and post amounts paid to customer accounts.
- Informed customers via mail or telephone of order details, including unit prices, shipping dates, and anticipated delays to enhance customer satisfaction.
- Receive and respond to customer complaints.
- Verified customers and order information for correctness, checking it against previously obtained information.
- Obtained customer names, addresses, billing information, product numbers, and item specifications, entering this information accurately on order forms.
- Prepare invoices, shipping documents, and contracts.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- Conferred with production, sales, shipping, warehouse, and carrier personnel to expedite shipment processes and ensure timely delivery.
- Created labels for products to ensure accurate identification and pricing.
CUSTOMER SERVICE
Bank of America
02.2003 - 09.2006
- Managed customer complaints, resolving issues effectively to enhance customer satisfaction.
- Discussed various loan and credit options with customers, ensuring informed decision-making.
- Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
- Solicited sales of new or additional services, contributing to overall revenue growth.
- Submitted loan applications to credit analysts for verification. to credit analysts for verification and final decision.
Education
Associates - Business Management
Bryant & Stratton
05-2002
High School Diploma -
Amherst Central High School
06-1992
Skills
- Appointment Setting
- Call Management
- Customer Transactions
- Order and Refund Processing
- Complaint Resolution
- Customer Service
- Customer support
- Customer engagement
- Needs Assessment
- Credit and Debit Card Processing
- Explaining Benefits
- Efficient and Detail-Oriented
- Attention to Detail
- Coordinating with Supervisors
- Project Coordination
- Upselling Products and Services
- Verbal and Written Communication
- Stress management
- Project Coordination
Timeline
Scheduling Coordinator
Tesla Giga Factory
10.2025 - Current
LICENSED AUTO CLAIMS ADJUSTER (ICS)
GEICO
11.2022 - 05.2024
LEAD CUSTOMER SERVICE ASSOCIATE
Spectrum Cable
04.2017 - 09.2022
CUSTOMER ADVOCATE- THE OFFICE OF THE PRESIDENT
Time Warner Cable
09.2015 - 04.2017
CUSTOMER SERVICE REPRESENTATIVE
TWC
12.2013 - 09.2015
CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANCE
Mueller Reports
10.2011 - 12.2013
ACCOUNTS RECEIVABLE/CUSTOMER SERVICE
RR Donnelly
05.2007 - 07.2009
CUSTOMER SERVICE
Bank of America
02.2003 - 09.2006
High School Diploma -
Amherst Central High School
Associates - Business Management
Bryant & Stratton