Marquita Raston
Moss Point,MS
Summary
Educator and customer service associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service and instructional planning. In addition to handling multiple responsibilities, I am a service-focused professional and friendly team player with a knack for building productive working relationships.
Overview
8
8
years of professional experience
Work History
Teacher
Moss Point School District
08.2022 - Current
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Customer Service Representative
Amazon
10.2015 - 03.2020
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Cash handling experience. Including counting cash drawers before the beginning and end of each shift.
- Cross-trained and provided back-up for other areas when needed.
- Educated customers on product and service offerings.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
AppleCare At-Home Advisor
Kelly Services
08.2015 - 09.2016
- Provided thorough support and problem resolution for customers.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date knowledge of policies
- Supported customers with online billing and account issues.
- Resolved customer complaints and concerns with strong verbal skills.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Informed customers about issue resolution progress.
Education
Master of Arts - Elementary Education
Western Governors University
Salt Lake City, UT01.2024
Bachelor of Science - Education
Alcorn State University
Lorman, MS12.2018
Skills
- Excellent multi-tasker
- Flexible schedule
- Proficient in MS Office
- Goals and objective development
- High customer service standards
- Strong problem solving ability
- Active listening skills
- Strong organizational skills
- Time management
Skills
- Computer Skills: MS Word, Powerpoint, Excel, and Outlook.
- Successfully operate both Windows and Apple Macintosh Systems
- People skills: advanced problem-solving, great organizational skills
Timeline
Teacher
Moss Point School District
08.2022 - Current
Customer Service Representative
Amazon
10.2015 - 03.2020
AppleCare At-Home Advisor
Kelly Services
08.2015 - 09.2016
Master of Arts - Elementary Education
Western Governors University
Bachelor of Science - Education
Alcorn State University
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