Marquita Smith
Dedicated and reliable professional with 10+ years of experience providing administrative, customer service, and operational support in fast-paced environments. Skilled in scheduling, inventory control, conflict resolution, and delivering compassionate service. Recognized for strong communication, adaptability, and ability to work both independently and collaboratively to achieve organizational goals.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Work History
Patient Services Representative
2 Years 10 Months- Manage high call volume (75–200 calls daily), scheduling and confirming patient appointments for dental and orthodontic services.
- Enhanced appointment adherence through proactive reminder calls and personalized customer service.
- Ensure a positive patient experience by demonstrating strong communication skills and professionalism.
- Promoted positive patient experiences by utilizing strong communication skills and professionalism.
- Handle Inbound and Outbound calls.
- Excellent listening, verbal, and written communication skills.
- Operates centralized call and customer services /patient care team that manage scheduling, billing questions and patient communication for its network of supported dental offices.
Commissary Support Specialist
14 Years 3 Months- Collected, recorded, and returned inmate possessions during admissions, transfers, and releases, ensuring proper tracking and documentation.
- Distributed commissary items while maintaining accurate signed receipts, reinforcing accountability and inventory integrity.
- Conduct quarterly inventory audits, updating records with correct stock codes.
- Collect, record, and return inmate possessions during admissions, transfers, and releases.
- Organize merchandise for loading/unloading and fulfill customer pickup requests.
- Assisted commissary fiduciary manager with various administrative tasks to streamline operations and support overall departmental efficiency.
- Processed order adjustments, refunds, and account corrections with accuracy and consistency.
- Resolved customer inquiries regarding commissary orders, account activity, and delivery status.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.