Marquita Tackett
Elkhart,IN
Summary
Skilled Area Supervisor offering record of success. Motivational leader and analytical problem solver with a driven and resilient approach. Proficient in departmental practices and needs. Hardworking area supervisor with a proven track record of leadership in overseeing multiple locations. Skilled in managing teams, optimizing operations, and ensuring adherence to company standards. Strong communication, problem-solving, and decision-making abilities, with a focus on driving performance and achieving objectives across assigned areas.
Overview
3
3
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Goshen, IN
04.2024 - Current
- Developed and maintained a positive working environment for all staff members.
- Monitored employee performance, providing feedback and coaching as needed.
- Resolved customer complaints in a timely and professional manner.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Facilitated communication between departments within the organization to ensure successful collaboration.
- Responded promptly to any emergency situations that may have arisen during business hours.
Cashier
Family Dollar
Glouster, OH
05.2022 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Elkhart Central High
Elkhart, IN06-2003
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FLSkills
- Supply chain distribution
- Customer service oversight
- Continuous improvements
- Directing workers
- Reporting skills
- Documentation skills
- Strategic selling
- Performance monitoring
- Manage employees
- Conflict Resolution
- Multitasking
- Time management abilities
- Problem-solving abilities
- Team Leadership
- Sales floor organization
Timeline
Area Supervisor
Ross Dress for Less
04.2024 - Current
Cashier
Family Dollar
05.2022 - 04.2024
High School Diploma -
Elkhart Central High
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy
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