Summary
Overview
Work History
Skills
Timeline
Generic
Sosene Tuinauvai

Sosene Tuinauvai

Stockton,CA

Summary

With over a decade of dedicated experience in supply chain and distribution, I have honed a specialized skill set tailored to the dynamic realm of ecommerce. Throughout my career, I've immersed myself in the intricacies of online retail, mastering the unique challenges and opportunities it presents. My journey in ecommerce is marked by a relentless commitment to operational excellence and innovation. I've spearheaded initiatives ranging from optimizing warehouse workflows to implementing state-of-the-art inventory management systems, consistently driving efficiencies and elevating performance in online retail settings. My deep understanding of ecommerce logistics, combined with a proactive problem-solving approach, empowers me to swiftly identify and address operational bottlenecks, ensuring seamless order fulfillment and heightened customer satisfaction.

Overview

15
15
years of professional experience

Work History

Area Supervisor

Tesla
01.2022 - Current
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
  • Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Propelled market share to surge ahead of competitors and earn #1 ranking.
  • Directed daily workflow of 62-strong team in Ecommerce.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Lead Material Handler

Tesla
09.2019 - 01.2022
  • Achieved high levels of customer satisfaction by ensuring accurate and timely fulfillment of orders.
  • Spearheaded the implementation of a new warehouse management system, improving overall operational efficiency.
  • Managed a team of over 60 material handlers to ensure optimal productivity, performance, and safety.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Safeguarded warehouse operations by enforcing safety protocols and conducting regular inspections.
  • Helped train new employees in safe practices and warehouse procedures.

Material Handler

Tesla
02.2019 - 09.2019
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Contributed to company''s sustainability efforts, recycling materials whenever possible and minimizing environmental impact.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.

Temp Worker

Johnson Service Group Inc.
05.2018 - 02.2019
  • Streamlined office operations for increased efficiency by implementing time-saving organizational techniques in various temporary positions.
  • Removed items of deficient quality from line to maintain standards.
  • Prepared boxes for shipments based on standard sizes.
  • Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
  • Strengthened internal communication within departments by proactively sharing knowledge gained from other temporary experiences and industry best practices.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Machine Operator

Pratt Industries
11.2017 - 01.2018
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Placed orders for materials and equipment with vendors.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.

Machine Operator

Pactiv Packaging
08.2017 - 11.2017
  • Maximized resource utilization through efficient scheduling of machines'' run time while minimizing changeover times.
  • Managed operation of boilers, pumps and Packaging systems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Checked quality of Corrugated Bales by frequent chemical analysis.

Associate

Home Depot
02.2009 - 08.2017
  • Wrapped, boxed and weighed bakery department products.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Skills

  • Program Leadership
  • Reporting and Performance Analysis
  • Orientation and training
  • Merchandise Quality Assurance
  • Product Sales
  • Leadership Development
  • Team Management
  • Marketing strategy
  • Superior Work Ethic
  • Flexible Work Schedule
  • Production Management
  • Sales floor organization
  • Critical Thinking
  • Policy Enforcement
  • Task Delegation
  • Cost Reduction
  • Loss Prevention
  • Supply Chain Management
  • Supply chain distribution
  • Sales Leadership

Timeline

Area Supervisor

Tesla
01.2022 - Current

Lead Material Handler

Tesla
09.2019 - 01.2022

Material Handler

Tesla
02.2019 - 09.2019

Temp Worker

Johnson Service Group Inc.
05.2018 - 02.2019

Machine Operator

Pratt Industries
11.2017 - 01.2018

Machine Operator

Pactiv Packaging
08.2017 - 11.2017

Associate

Home Depot
02.2009 - 08.2017

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Sosene Tuinauvai